Re: ooma Service Status

Stay informed with the latest ooma feature updates and service status. Note: New Topics cannot be created in this forum.
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WayneDsr
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Location:Northern Indiana
Re: ooma Service Status

Post by WayneDsr » Mon Apr 13, 2009 5:56 pm

If you're not up by now I would reboot your modem, router and ooma.
Since you are new to the system I would call customer support tomorrow and report your system down.

Wayne

tommies
Posts:862
Joined:Sun Mar 01, 2009 8:10 pm
Location:Atlanta

Re: ooma Service Status

Post by tommies » Mon Apr 13, 2009 6:00 pm

This is not a tip, but rather exactly what I did.

I just have ooma power down for 10 min. plug it back in and get out for a walk.

By the time I'm back, ooma is back too, for almost 2 hrs and running.

YMMV.
tommies

ss1974
Posts:3
Joined:Tue Jan 13, 2009 11:59 am

Re: ooma Service Status

Post by ss1974 » Mon Apr 13, 2009 6:03 pm

I restarted internet and OOMA and it started working.

Sunnyvale, CA.

parmenides
Posts:27
Joined:Mon Apr 13, 2009 4:35 pm

Re: ooma Service Status

Post by parmenides » Mon Apr 13, 2009 6:05 pm

tommies wrote:This is not a tip, but rather exactly what I did.

I just have ooma power down for 10 min. plug it back in and get out for a walk.

By the time I'm back, ooma is back too, for almost 2 hrs and running.

YMMV.
Guys - I hear you. And I appreciate the goodwill - I really do. You know what - all of us signed up for this service because we want it to work. We're all excited about it.

But the fanboy stuff just isn't helping us who are still down. "Turn it off, turn it back on." For real?

Where is support updating this thread with real information for the folks who are still out? I've been reading another tech blog - there are many, many users still offline.

Well, off to bed. I'll hope for a blue light in the AM.

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Knight2000
Posts:7
Joined:Mon Apr 13, 2009 6:07 pm

Re: ooma Service Status

Post by Knight2000 » Mon Apr 13, 2009 6:11 pm

Thank you Ooma for having this forum! because without it, I would not have known the status of the outage. I followed the 'power cycle' recommendation, and presto, after one minute all is back to normal. Oh yeah, writing from Charlotte, North Carolina.

Keep up the great work and offering great services....ignore those rude comments, technology is technology - there's bound to be issues.

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jeff301
Posts:14
Joined:Sat Feb 07, 2009 10:05 am

Re: ooma Service Status

Post by jeff301 » Mon Apr 13, 2009 6:16 pm

back to blue in maryland. yipee!

cndllady
Posts:3
Joined:Tue Feb 24, 2009 9:45 am

Re: ooma Service Status

Post by cndllady » Mon Apr 13, 2009 6:27 pm

Good job OOMA. I know how frustrating this was for everyone involved, including me. But things happen and I have lost both the power and internet a lot longer than a few hours. I love OOMA and am recommending it to all I know.

cndllady
Posts:3
Joined:Tue Feb 24, 2009 9:45 am

Re: ooma Service Status

Post by cndllady » Mon Apr 13, 2009 6:29 pm

I forgot - Up and running in Moreno Valley CA. Everything is coming up BLUE!!!

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Dennis P
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Re: ooma Service Status

Post by Dennis P » Mon Apr 13, 2009 6:32 pm

billsingh - can you check your phone line plugged into the back of the ooma Hub? Apparently it doesn't think it is plugged in and it is expecting it. Are you porting your number?

parmenides - I don't see any logs for your device. Can you try pinging these three servers, ideally from behind the ooma Hub (ie from a computer connected to the HOME port):

myxprov.ooma.com
vpn.ooma.com
syslog.ooma.com

parmenides
Posts:27
Joined:Mon Apr 13, 2009 4:35 pm

Re: ooma Service Status

Post by parmenides » Mon Apr 13, 2009 6:37 pm

Dennis P wrote:billsingh - can you check your phone line plugged into the back of the ooma Hub? Apparently it doesn't think it is plugged in and it is expecting it. Are you porting your number?

parmenides - I don't see any logs for your device. Can you try pinging these three servers, ideally from behind the ooma Hub (ie from a computer connected to the HOME port):

myxprov.ooma.com
vpn.ooma.com
syslog.ooma.com
I can ping the first two. I can't ping syslog, which probably explains why you don't see any logs for my device... :(

syslog.ooma.com resolves to 38.102.149.5 for me.

Any thoughts?

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