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Re: ooma Service Status
Posted: Mon Apr 13, 2009 7:47 pm
by Tangaroa
Dennis Peng of Ooma has an update about the service outage on the Ooma Blog which you can read at the following link:
http://blog.ooma.com/2009/04/13/about-t ... ce-outage/
As for preventing another outage like this from occurring in the future, Dennis offers this statement-
Rest assured that we are taking this outage very seriously. Discussions have already started on how to make the service resilient to a similar event in the future. ooma currently has one data center located in west coast. We have planned to light up a second data center in the midwest or east coast this year, and this outage has served as a stark reminder for us to get moving on that. This has also served as a good opportunity for us to re-evaluate our contingency and business continuity plans.
We know that phone service is critical function that everyone relies on. We apologize for the outage this afternoon and thank you for your patience as we work through some growing pains.
Re: ooma Service Status
Posted: Mon Apr 13, 2009 8:04 pm
by marcw
On 100% South Georgia (Douglas) T3 Communications, Great working with my friends @ ooma
Re: ooma Service Status
Posted: Mon Apr 13, 2009 8:34 pm
by leebase
Of course it's a bummer to lose service but I appreciate your diligent efforts to keep us informed and to get back online.
I would recommend an email alert in the future. I don't regularly check the blog and I don't "twitter".
Perhaps the thread alert was to be the email alert -- I'd prefer a straight up "we are experiencing service difficulties....and here's a link to a status page you can keep tabs on".
Still a loyal customer.
Lee
Re: ooma Service Status
Posted: Mon Apr 13, 2009 9:56 pm
by thively
I had to power cycle the hub. After rebooting it's back online.
Re: ooma Service Status
Posted: Mon Apr 13, 2009 10:24 pm
by Dennis P
Can you check the phone line connected to the ooma Hub? The play and fast forward buttons indicate that that the ooma box is not detecting the landline and that will prevent the device from going into service. If the phone line is plugged in and is functioning, you should get regular dialtone when you pick up your phone (even though the box is not in service). Do you have a port in progress?
billsingh wrote:Ok Gents...still down.. Rebooted many times.
myxprov.ooma.com Pingable
vpn.ooma.com Pingable
syslog.ooma.com cannot ping
Rebooted the router....reboot ooma...same shit...still down....
Re: ooma Service Status
Posted: Tue Apr 14, 2009 3:50 am
by RCH
Scott R wrote:Brad wrote:
I know that Ooma doesn't want to air their dirty laundry to the public, but I really think there should be a dedicated page on the site keeping people abreast of the status of these problems, rather than having to hunt down a thread in the forums.
There is. Go to the main board index and one of the boards is for Software updates and system status. OOMA started detailing the problem and what was up and what was down at 11:00 am yesterday. They were updating the status about every hour.
RCH
Re: ooma Service Status
Posted: Tue Apr 14, 2009 3:57 am
by georose
Still flashing red this morning, did a reboot of the ooma and we are good to go.
Re: ooma Service Status
Posted: Tue Apr 14, 2009 4:04 am
by t4feb
All is back up and running in South Carolina.
GOOD WORK OOMA
Re: ooma Service Status
Posted: Tue Apr 14, 2009 4:24 am
by ravi105
Still down in Tampa, FL at 8:20am. Once this goes over 24 hours, I'm returning my Ooma paperweight to Costco. Good thing I gave everyone my Google Voice so porting won't be an issue. I can't keep taking these risks to save a couple bucks with a sick elderly parent at home. Good luck to those still without service.
Re: ooma Service Status
Posted: Tue Apr 14, 2009 4:44 am
by mrjagster
It's a blue day in Jacksonville, Fl. Thanks OOMA!