Re: Comments from April 13th 09 Outage
Posted: Wed Apr 15, 2009 6:29 am
hmm was red when I woke up... and then it turned blue automatically... so strange O_O.......
Discussion Forums on Ooma VoIP phone services. Ooma Telo Home Phone Services and Ooma Office Small Business Phones
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Instead of looking for an excuse, have you attempted to remedy the problem by at least trying the fix that seems to have worked just fine for me and some others? That might be a prudent "first-step."mlnj wrote:It appears ooma is down yet again today.
I thought this was fixed yesterday!
What's the excuse today?
To BigFrank and the other "just reboot it" enthusiasts:BigFrank wrote:Instead of looking for an excuse, have you attempted to remedy the problem by at least trying the fix that seems to have worked just fine for me and some others? That might be a prudent "first-step."mlnj wrote:It appears ooma is down yet again today.
I thought this was fixed yesterday!
What's the excuse today?
Oh, if you really need an excuse, how about, "It's not a perfect world, we live in."
Frank
Amen, instead of crying and threatening to get rid of ooma, how about telling the world that ooma is much better than Ma Bell, so we can keep our service?? One outage situation in 6 months, as some have stated, does not make for a bad situation.parmenides wrote:To BigFrank and the other "just reboot it" enthusiasts:BigFrank wrote:Instead of looking for an excuse, have you attempted to remedy the problem by at least trying the fix that seems to have worked just fine for me and some others? That might be a prudent "first-step."mlnj wrote:It appears ooma is down yet again today.
I thought this was fixed yesterday!
What's the excuse today?
Oh, if you really need an excuse, how about, "It's not a perfect world, we live in."
Frank
Outside of the forums ooma has acknowledged that there is a problem with the network providing service to machines which register our hub devices. There is currently a finger-pointing match on between ooma and their data center provider, though.
http://www.bizjournals.com/sanfrancisco ... ily35.html
So, it appears as though access to the registration servers is intermittent. That means, until the problem gets fixed a reboot may work, or it may not. When you reboot you may get lucky and get through at that particular time to a registration server. You may not. You may register successfully, and then lose connectivity at a later time. This is happening to people, too.
We're still awaiting any kind of update on service status through official channels. This is the thing that is most frustrating, I think.
No one thinks that the world is perfect. Everyone knows that ooma is just a little more than a start-up. Everyone participating in these forums wants ooma to succeed. That's why we're here. Maybe some constructive criticism from the user base will prompt some positive change.
Dennis P wrote:The first thing to do is eliminate the wiring as a variable. If you can, please relocate the Scout so that it is adjacent to the Hub and use a short phone cable to connect the WALL port of the Hub (you may need to use a splitter if you have a phone line plugged into the Hub) to the WALL port of the Scout. If the Scout doesn't come up in that scenario, then there is possibly a hardware problem with the Hub or the Scout, or both.
DeadEyeDave wrote:Thanks Murphy but I already did that. All wiring is exactly as it was when the Scout was working. Any other ideas?
Sir, I can confidently say that ooma's problem with their datacenter provider has no correlation with your slow dsl connection. Or the current temperature of your home. Or, your fuzzy TV reception. Or anything else that may have been going wrong with the electronics where you are.tjnamtiw wrote: As for the post that quoted the pissing contest between the service provider and ooma, I found it strange that if it was just ooma, then why was my DSL running at 168k yesterday?????? There was an internet problem somewhere.
At least you didn't meltdown in this post as bad as your earlier posts...good job getting a hold of yourself.tjnamtiw wrote:
Amen, instead of crying and threatening to get rid of ooma, how about telling the world that ooma is much better than Ma Bell, so we can keep our service?? One outage situation in 6 months, as some have stated, does not make for a bad situation.
As for the post that quoted the pissing contest between the service provider and ooma, I found it strange that if it was just ooma, then why was my DSL running at 168k yesterday?????? There was an internet problem somewhere.