caseybea wrote:To my knowledge, Ooma never even communicated to anyone that they were looking into it.
We apparently disagree here on what Ooma, as a service provider, should be providing to their customers in terms of information regarding outages. From my perspective, as of recent, their communication to customers has been lacking. I apparently expect more than you do.
Apparently we do disagree on that point. I would agree that to the extent that Ooma has experienced a failure that should to the extent known before the issue is resolved, try to inform their customers of the status. However, rather than chase down random failures which may or may not be traceable, I would much prefer that Ooma expend it resources on further development and refinement of its product. Now, the major nationwide outage experienced last year deserved an explanation given the duration and the widespread nature. However, I have absolutely no concern or need to know about a alleged outage that is limited in scope or duration.
If you really want to know, why not call the 800 number you were attempting during the "outage" and ask them if they are aware of the problem, and if so, whether they identified the source, and if so, whether they can provide you with information on how the issue was resolved.
Or, you could send a letter or email to Ooma demanding an explanation. Who knows, you might get a response. Have you done that yet? If not, why not?
