ooma Outages - Corrective action plan
My service came back on within minutes (Chicago area)of the flashing red Ooma status... however we had voice mails left in our box and after retrieving and deleting - our Play button is still flashing red indicating that we have messages. We push the play button - 'you have no messages'... what gives?
Re: ooma Outages - Corrective action plan
It's 7:35pm and I am still up and running... I think things must be fixed nowMikeekiM wrote:Mine has been up since 5:41pm PST... Blue light...able to make and receive calls...
My fingers are crossed that I am "fixed"
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Re: ooma Outages - Corrective action plan
Nevermind... decided to power down and back up, figuring their reboot didn't work... everything's working normal again
Re: ooma Outages - Corrective action plan
Went down again about 4 minutes ago. 11:45 pm EST.
Re: ooma Outages - Corrective action plan
9:44pm, cst. ooma just reset itself. I don't thjink the outage is QUOTE over.
Milwaukee, WI.
Milwaukee, WI.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Re: ooma Outages - Corrective action plan
No,not over yet 10:48pm est Kentucky
Re: ooma Outages - Corrective action plan
Read much? Do a search for Dennis P. Nevermind, I'll do it for you:dsegel wrote:Are you kidding? You think they don't have a single employee that could update all of us who are experiencing problems with a reason and status updates? That's ridiculous. Poor service from Ooma followed by poor handling of the event.amoney wrote:Nah, I would rather they focus on the problem at hand, the status page was updated accordinly.
My Telo appears to be stable now. 9 pm EST, South Florida.
viewtopic.php?f=8&t=6067&p=43013#p43013
Would you like them to hand deliver a notice to you. They've updated the status thread with the information they have and they've sent updates through twitter: http://twitter.com/ooma_status
You can subscribe to either one and have a message delivered to you through email or SMS.
Oh, and btw, my Telo went down again a few minutes ago, so it's still not fixed.
Re: ooma Outages - Corrective action plan
Service is mostly up, but I'm still seeing a dropping and picking up happen about
every half hour. It's brief, but I think there are still issues. Any else seeing
the same thing? Kansas City.
every half hour. It's brief, but I think there are still issues. Any else seeing
the same thing? Kansas City.
Re: ooma Outages - Corrective action plan
I think I know why there is such a big problem.
My home number was scheduled to port over today! If it was my port that kicked the system it would make sense-my entire life is like that. I apologize to everyone here that my phone port was the straw that broke the camels back!
My home number was scheduled to port over today! If it was my port that kicked the system it would make sense-my entire life is like that. I apologize to everyone here that my phone port was the straw that broke the camels back!
Re: ooma Outages - Corrective action plan
Same here in Austin, TX. System was briefly on/off as of 8:20AM (CST)