Re: ooma Outages - Corrective action plan
Posted: Wed Jan 20, 2010 4:37 pm
OOMG_
First I trust you understood my joke regarding 900 numbers, wasnt sure, just checking.
Anyways, I understand your passion for Ooma and trying to "put' things in perspective, hell Comcast is horrible, and I consider it a insult when they have that crappy service is out for the entier continent message they play.
As mentioned above, buisness is all about competition, inorder for bragging rights, you have to provide better, if Ooma doesnt step up, they are going to be equally hated as ATT and Comcast etc. The reason why Ooma has customers is becuase people left the other company, Ooma cant handle people leaving for those same reasons.
The 800 number "breif' outage may be not that significant to you to warrent an acknowledgment.
I just think a little effort on Ooma's part will go a long way.
Ultimately people will not come if support is as bad as the competetion, people can at least reach a 24/7 staff.
And although I understand Ooma does not have 24/7 support, I hope to god someone is around monitoring the backend. This is critical phone service that can not wait till morning PST time.
Imagine 911 being down, how about them poor souls!
BTW, I have had decent customer service over the phone, but i can see Ooma can do better. Especially if they are to succeed. I want to continue enjoying low cost phone service.
First I trust you understood my joke regarding 900 numbers, wasnt sure, just checking.
Anyways, I understand your passion for Ooma and trying to "put' things in perspective, hell Comcast is horrible, and I consider it a insult when they have that crappy service is out for the entier continent message they play.
As mentioned above, buisness is all about competition, inorder for bragging rights, you have to provide better, if Ooma doesnt step up, they are going to be equally hated as ATT and Comcast etc. The reason why Ooma has customers is becuase people left the other company, Ooma cant handle people leaving for those same reasons.
The 800 number "breif' outage may be not that significant to you to warrent an acknowledgment.
I just think a little effort on Ooma's part will go a long way.
Ultimately people will not come if support is as bad as the competetion, people can at least reach a 24/7 staff.
And although I understand Ooma does not have 24/7 support, I hope to god someone is around monitoring the backend. This is critical phone service that can not wait till morning PST time.
Imagine 911 being down, how about them poor souls!
BTW, I have had decent customer service over the phone, but i can see Ooma can do better. Especially if they are to succeed. I want to continue enjoying low cost phone service.