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ooma Support Chat Update
Posted: Mon Aug 18, 2008 7:46 pm
by Bobby B
Dear ooma Customers,
Effective August 18th, 2008, we've removed the option for chat support on
https://www.ooma.com. This decision was made based on evaluation of the effectiveness of chat support compared to other communication channels. We've decided to refocus our support resources on e-mail and phone support channels. These changes will ensure ooma continues to deliver a high quality of technical assistance to our customers.
If you have any questions or feedback on this change, please don't hesitate to
contact us.
Sincerely,
ooma Customer Care
Re: ooma Support Chat Update
Posted: Tue Sep 02, 2008 8:28 am
by mrdbarnes
Bobby, smart decision. I am certain that a phone support person can easily double the productivity of chat support. It's nice to see Ooma constantly evaluating and making smart changes.
Re: ooma Support Chat Update
Posted: Tue Sep 02, 2008 11:35 am
by johnboy
Hi Bobby:
I agree. This did not seem to be effective and all support staff were very helpful when I have called. And I miss you all. No reason to call in months. All working VERY well. It seems like most of my issues were startup issues, configuration, individual issues dealing with my particular setup... not very amenable to a 'chat'.
SOooooo happy things are so smooth with you guys. Keep up the good work for all of us. I LOVE not paying a monthly phone bill.
John
Re: ooma Support Chat Update
Posted: Mon Apr 13, 2009 12:45 pm
by 8656227299
Well, OOMA service is down now - again! Phone service would be fine - if I wasn't getting a busy signal each time I call (from my cell phone)!
Dale
aaaaaaargh!
Re: ooma Support Chat Update
Posted: Mon Apr 13, 2009 1:34 pm
by nagd1986
8656227299 wrote:Well, OOMA service is down now - again! Phone service would be fine - if I wasn't getting a busy signal each time I call (from my cell phone)!
Dale
aaaaaaargh!
same here i dont think their custumer service is all that good
Re: ooma Support Chat Update
Posted: Sun Apr 19, 2009 8:09 am
by frenchcamp49er
The one time I called they answered the form within minutes and solved my problem in about ten, a porting issue. I can only say they did an excellent job.
Re: ooma Support Chat Update
Posted: Sun Apr 19, 2009 11:21 am
by buzzman
Second that.
I've called the customer service a few times and all of them were answered within 10 minutes. All of the CSRs I spoke with were professional and at least seemed more than willing to help me.
I'm just happy that Ooma customer support is not outsourced to overseas.
Keep up the good work, Ooma!
frenchcamp49er wrote:The one time I called they answered the form within minutes and solved my problem in about ten, a porting issue. I can only say they did an excellent job.