Had to buy another ooma unit. Major problems.

Get help installing your Ooma business phone system.
redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm
Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Thu Apr 14, 2016 3:51 pm

kdmc69 wrote:
redpattison wrote:No I have not. Would need 25` of Ethernet cable.
For testing purposes, can you not relocate the Telo closer to the router so you can use the ethernet cable that came with the unit?

I purchase my ethernet cables for a good price at Monoprice. You should check it out if you need a 25' cable.
Thank you. However, I did get a longer Ethernet cable. My unit is toast.

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Sun Apr 17, 2016 6:07 am

Received the Tracking number. The problem is it is being shipped UPS.
This should be interesting as most of you probably know that UPS to Canada from USA have horrendous extra charges.
So far it is still in California.
Will I ever get a decent working phone soon? Do not think so.

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Wed Apr 20, 2016 11:27 am

What a pleasant surprise. Received the unit today via UPS. No charges. Now need to get a service Tech or Friend that has a computer with an Ethernet port.
Hope to be hooked up by tomorrow at the latest.

Tom
Ooma Moderator
Posts:4367
Joined:Sat Sep 05, 2009 8:07 am

Re: Had to buy another ooma unit. Major problems.

Post by Tom » Wed Apr 20, 2016 1:10 pm

redpattison wrote:I did get a longer Ethernet cable. My unit is toast.
The initial report was garbled audio which generally is not a hardware problem, but now you're saying the unit does not work at all anymore even on a wired connection? It doesn't go blue?

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Thu Apr 21, 2016 4:54 am

That is correct. It remains a flashing Orange/Red. Tried re-setting, unplug everything. Tried usb wireless only, Ethernet only and using both.
Hopefully, have everything working today or tomorrow. This will be my third unit.
Will keep you all updated.

Tom
Ooma Moderator
Posts:4367
Joined:Sat Sep 05, 2009 8:07 am

Re: Had to buy another ooma unit. Major problems.

Post by Tom » Thu Apr 21, 2016 7:26 am

Which blink pattern in viewtopic.php?f=9&t=20074 is it? Does it have solid green/blinking amber link lights on the To Internet port?

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Fri Apr 22, 2016 11:58 am

I am getting a solid green. With a continual red flashing light in the centre of the unit.
Very, very frustrating.
I will be very surprised it ever works.

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Wed May 04, 2016 6:58 am

Update....

Now up and running. "ooma" have supplied me with a new unit. Had to order a new Ooma Wireless + Bluetooth Adapter for which "ooma" will reimburse me.
Now will make several calls and see how the reception is.
More to follow.

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Tue May 10, 2016 7:09 am

Update...

Mmmmmmmm. So far I would give this 6/10. Still getting garbled messages. Sometimes it is OK. Still have to disconnect and re set modem. Frustrating.

redpattison
Posts:30
Joined:Thu Dec 26, 2013 5:57 pm

Re: Had to buy another ooma unit. Major problems.

Post by redpattison » Thu May 19, 2016 4:21 am

Update....

Improving. Garbled messages are not as common. Improving, 7/10.
Customer service is really non existent.
If you have online conversations. Pretty much useless. Really a band aid for simple questions. Plus the calls are timed and they have to pass you on and you have to start from the beginning again. They say you will have to call there live conversation.
Escalated to somewhere else with a live conversation. If you do not have any working phones this is pretty much useless.
I will say that it is a cheap. Then , you get what you pay for.

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