Can you please let me know what the new admin username and password are so that I can make the appropriate changes?
I "called support" three different times this morning and each time was connected to a support representative who could not speak or understand even the most basic english.
What in the heck is going on here?
I tried a web chat and they just told me to "call support"
However, he could not understand what I was requesting and told me that he was resetting the password for my Yealink IP phones and instead reset the password for my OOMA account.
Get it together OOMA.
I just talked to an escalation tech. He was very unhelpful. Gave me a bunch of BS about removing the phone from your provisioning network before a static IP address could be set.
After the first screwup with the password, I'm not going to let him anywhere near my phone provisioning.
We're not talking about something terribly difficult here. Setting a static IP address is a simple process. Someone in your organization made a very bad decision without thinking the process through.
Instead of setting static IP on the phone can you configure your router to reserve an IP for a specific MAC address?
I appreciate your reply.
I need this for a couple of reasons. I need to troubleshoot intermittent connectivity issues at a client, specifically I want to be able to set a different DNS server than what the default is via DHCP.
At another client they have a separate VLAN for VOIP traffic that is 100% static (no DHCP available). If I can't set a static IP, my phone won't work.
I can understand your concern regarding support calls, but I don't believe the problem will be nearly as bad as you think it might be. On option to consider would be changing the password to a customer specific value and only give it out on a case by case basis.
Right now it's unworkable. We need to be able to manually set IP addresses.
Thanks for listening.
i tryed to call customer support and spent over 2 hours with everyone there and no one know how to set up a static IP and no one cant give you the password for the browser interface
i dont understand why i pay full price for the phone and legaly its mine but i cant get a password to reset or reconfigure it for my needs
and if i have phones fron another company they cant do nothing to connect it
i have more then 10 phones from vonage and i was sure i will be able to connect them to my new ooma acoount and save money on buying new equipment
now they make me buy more phones