Voice mail playback

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ThornCO
Posts:2
Joined:Sat Oct 14, 2017 2:15 pm
Voice mail playback

Post by ThornCO » Sat Oct 14, 2017 2:28 pm

I do not get any playback from my Ooma Telo when I press the Play button while it is blinking orange. The only way I can hear my messages is by going online or using a phone to dial in to my voicemail account. I have verified that the speaker is working so it has something to do with the Play button.

Tom
Ooma Moderator
Posts:4371
Joined:Sat Sep 05, 2009 8:07 am

Re: Voice mail playback

Post by Tom » Sun Oct 15, 2017 8:54 am

this impacts some telo2, fixed in upcoming release, fix was applied to your telo2

ThornCO
Posts:2
Joined:Sat Oct 14, 2017 2:15 pm

Re: Voice mail playback

Post by ThornCO » Mon Oct 16, 2017 7:07 pm

Thanks. It is now working perfectly!

busy1
Posts:15
Joined:Thu Jun 26, 2008 9:58 am

Re: Voice mail playback

Post by busy1 » Wed Oct 03, 2018 9:20 am

How do you verify that the speaker is working?

murphy
Posts:7513
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Voice mail playback

Post by murphy » Wed Oct 03, 2018 10:53 am

Push the speaker button and it will voice the current speaker level.
Push it a few times as one of the settings is off.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

busy1
Posts:15
Joined:Thu Jun 26, 2008 9:58 am

Re: Voice mail playback

Post by busy1 » Wed Oct 03, 2018 7:00 pm

Thank you for your prompt reply. According to the "Quick Start Guide" that came with my Telo, under "You are unable to hear your messages":
"Check that the speaker hasn't been turned off". Where/how do I check that the speaker hasn't been turned off?

I'm trying to determine why my voicemail messages cannot be heard on my Telo, although they are available online and via my phone and "Play" button. Also...when the volume key is pressed, the device is supposed to say what volume is set. My Telo doesn't have that feature/option. I don't recall that it ever announced the volume level.

I read that others know the software update in their Telos: where/how do I find this information?

murphy
Posts:7513
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Voice mail playback

Post by murphy » Thu Oct 04, 2018 1:50 am

If multiple presses of the volume button do not announce the volume level then the speaker is not working.
The Telo 1 has a single volume button that sequences from 0 to 4 and back to 0.
The Telo 2 has a down button and an up button. Pressing the up button will increase the level until it gets to 4 and then will announce 4 every time it is pushed.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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