OOMA Office - transfer call to voicemail extension directly

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chuckoh
Posts:12
Joined:Thu Feb 23, 2017 3:40 pm
OOMA Office - transfer call to voicemail extension directly

Post by chuckoh » Wed Feb 28, 2018 10:12 am

OOMA Office Installation with Yealink VOIP Phones. Want to transfer a call directly to an extensions voicemail.

Called support, spoke with two different folks. They both said it can't be done. Ohhh Really?

Your documentation page: http://support.ooma.com/office/transferring-calls/ says different, but the key sequence is apparently only for analog phones.

A better page appears to be this one: http://support.ooma.com/office-beta/how ... voicemail/

...but even following these instructions does not appear to work.

A bit of experimentation show that if you answer a call, then press transfer, then Press [*][*], dial the extension number, and then hang up, the transfer to that extensions voicemail does appear to work.

It looks like your documentation pages need to be updated and your support staff needs a training update.

I'm just posting this here to help others who may be looking for a solution to this question.

Tom
Ooma Moderator
Posts:4371
Joined:Sat Sep 05, 2009 8:07 am

Re: OOMA Office - transfer call to voicemail extension directly

Post by Tom » Tue Mar 20, 2018 7:05 pm

web page has been fixed

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