Phone Rings, but no one is there

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Cara1972
Posts:3
Joined:Fri Apr 06, 2018 4:59 am
Phone Rings, but no one is there

Post by Cara1972 » Fri Apr 06, 2018 5:26 am

We have been having this problem for awhile. We are getting very frustrated with Ooma Office. It used to work perfectly, but now. We have a few problems:
1. Phone rings, but no one is there.
2. Takes multiple tries to call out.
3. Once you make the call, the connection quality is poor. Person on the other line cannot here you due to "bad connection" or static

Please help. We have 6 people using this service plus one person using their cell phone remotely. Therefore, the total users is seven. We have two base units. I have reset them many times. Unplugged them many times. We need help.

Someone please respond...we are so frustrated and are looking into other phone services.

murphy
Posts:7510
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Phone Rings, but no one is there

Post by murphy » Fri Apr 06, 2018 6:14 am

Run the html5 version of this test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

You need all green dots for VOIP to work properly.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Cara1972
Posts:3
Joined:Fri Apr 06, 2018 4:59 am

Re: Phone Rings, but no one is there

Post by Cara1972 » Mon Apr 09, 2018 5:23 am

Thanks for the test link. I ran the test. 2 out of 3 are in the green. The Consistency of Service button was yellow. Now what do we do...

murphy
Posts:7510
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Phone Rings, but no one is there

Post by murphy » Mon Apr 09, 2018 5:38 am

You need to analyze your system. In my case a failing cable modem was dropping up to 17 % of my upstream packets. The modem was slightly over a year old and was out of warranty. If you rent your modem, request a new one. That is the only advantage, IMHO, of renting. You can request new hardware anytime that you want within reason.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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vgiordano
Posts:54
Joined:Thu Jan 14, 2016 1:37 pm
Location:Pennsylvania
Contact:

Re: Phone Rings, but no one is there

Post by vgiordano » Wed Jan 02, 2019 8:20 am

I run 2 base stations (Ooma Office) and several linx boxes all off of fiber internet. I have all green dots, but my 3 phones on my main ring group frequently go offline. They read 'Out of Range' and do not ring, or when they do ring it is dead silence on the other end and basically drops the call.
Ooma Office since September 2015
Fiber internet
2 base stations with 2 linx, 5 Yealink T21's

User avatar
vgiordano
Posts:54
Joined:Thu Jan 14, 2016 1:37 pm
Location:Pennsylvania
Contact:

Re: Phone Rings, but no one is there

Post by vgiordano » Thu Jan 03, 2019 3:47 pm

I have an extensive thread on this issue over the course of years for us: https://www.ooma.com/forums/viewtopic.php?f=5&t=19823
Ooma Office since September 2015
Fiber internet
2 base stations with 2 linx, 5 Yealink T21's

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