The person you're calling does not accept calls from private

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4azmike
Posts:1
Joined:Wed Aug 15, 2018 6:31 pm
The person you're calling does not accept calls from private

Post by 4azmike » Wed Aug 15, 2018 6:40 pm

This is very frustrating. Some phone calls I receive now get the above message. They did not have this issue until recently. They are not blocked numbers.
Why is Ooma ow responding this way. :|

murphy
Posts:7504
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: The person you're calling does not accept calls from private

Post by murphy » Thu Aug 16, 2018 1:53 am

Go to call blocking preferences in your account and remove the check mark on block anonymous calls.
Or tell the people that are having this problem to configure their phone system to allow sending their caller ID.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
artsvdo
Posts:25
Joined:Sat May 28, 2016 7:17 am
Location:Visalia, Ca
Contact:

Re: The person you're calling does not accept calls from private

Post by artsvdo » Thu Aug 30, 2018 10:00 am

I'm not able to find this setting in the web interface.
artsvdo
http://www.HomeVideoStudio.com/art
OOMA Office User since 2015

murphy
Posts:7504
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: The person you're calling does not accept calls from private

Post by murphy » Thu Aug 30, 2018 4:23 pm

It's under Preferences -> Call Blocking.

It's called Block Anonymous Calls.

Are you a Premier subscriber? If not, I doubt you have the feature.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
artsvdo
Posts:25
Joined:Sat May 28, 2016 7:17 am
Location:Visalia, Ca
Contact:

Re: The person you're calling does not accept calls from private

Post by artsvdo » Thu Aug 30, 2018 4:55 pm

Premiere? I thought Ooma Office only had one level of service. Sorry about that.
artsvdo
http://www.HomeVideoStudio.com/art
OOMA Office User since 2015

murphy
Posts:7504
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: The person you're calling does not accept calls from private

Post by murphy » Fri Aug 31, 2018 1:51 am

Sorry, I totally missed that you were talking about Office. I know almost nothing about Office.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

dioxide45
Posts:55
Joined:Thu Apr 08, 2010 5:09 pm

Re: The person you're calling does not accept calls from private

Post by dioxide45 » Sat Aug 10, 2019 5:23 pm

I also found that setting your outgoing caller ID to your toll free number causes this problem. A lot of business must block calls from toll free numbers (probably because they are bogus). Changing it back to my main non toll free number did the trick and prevented this issue.

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