clicks every few seconds

Learn how to troubleshoot any voice quality issues.
honbeer
Posts:4
Joined:Tue Jan 07, 2014 10:47 pm
clicks every few seconds

Post by honbeer » Tue Jan 07, 2014 10:54 pm

Calls are clear on my end. But the other caller i'm talking to can hear clicks every few seconds. The other party says it sounds like I hung up on them. :?:

Tom
Ooma Moderator
Posts:4368
Joined:Sat Sep 05, 2009 8:07 am

Re: clicks every few seconds

Post by Tom » Wed Jan 08, 2014 10:09 am

See viewtopic.php?f=4&t=16815. I applied the same change to your telo as posted in that thread on 12/19. Let me know if the clicking has gone away.

honbeer
Posts:4
Joined:Tue Jan 07, 2014 10:47 pm

Re: clicks every few seconds

Post by honbeer » Wed Jan 08, 2014 10:50 am

Clicks are gone! thanks!

honbeer
Posts:4
Joined:Tue Jan 07, 2014 10:47 pm

Re: clicks every few seconds

Post by honbeer » Wed Jan 08, 2014 10:56 am

Did you turn off Ooma pure voice?

Tom
Ooma Moderator
Posts:4368
Joined:Sat Sep 05, 2009 8:07 am

Re: clicks every few seconds

Post by Tom » Wed Jan 08, 2014 11:06 am

Pure Voice is still enabled. It's another parameter that collects jitter data.

Prior to this change were you able to reproduce the problem (the remote hearing clicks) on literally every call?
And you've now tried a few calls and no clicks on any of them?

honbeer
Posts:4
Joined:Tue Jan 07, 2014 10:47 pm

Re: clicks every few seconds

Post by honbeer » Wed Jan 08, 2014 11:10 am

Yes. My wife has made many calls. The clicks are removed.

Tom
Ooma Moderator
Posts:4368
Joined:Sat Sep 05, 2009 8:07 am

Re: clicks every few seconds

Post by Tom » Thu Jan 09, 2014 11:10 am

honbeer wrote:Yes. My wife has made many calls. The clicks are removed.
I've upgraded your telo to a newer release. Please retest for clicks.

hprockets
Posts:2
Joined:Thu Jan 16, 2014 12:37 pm

Re: clicks every few seconds

Post by hprockets » Thu Jan 16, 2014 12:42 pm

I too have this problem. I can tell it is an issue when I am on web meetings as it shows me talking even though my phone is muted. I have also heard it when I call home from work. It has been there quite a while and just now getting around to looking into it.

Do I need to do something to get this fixed?

Thanks

Tom
Ooma Moderator
Posts:4368
Joined:Sat Sep 05, 2009 8:07 am

Re: clicks every few seconds

Post by Tom » Thu Jan 16, 2014 1:04 pm

hprockets wrote:I too have this problem.
Please try again and see if the clicking has gone.

hprockets
Posts:2
Joined:Thu Jan 16, 2014 12:37 pm

Re: clicks every few seconds

Post by hprockets » Mon Jan 20, 2014 9:41 am

It appears to be fine now. Thanks and sorry for the late reply.

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