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Call Quality Drops When Other Calls Come In

Posted: Tue Feb 09, 2016 8:57 am
by NP_Doc01
We are a doctor's office with 3 base stations and 9 extensions. When our users are on the phone, they report a dramatic drop in call quality ("robotic" and basically unintelligible) when other calls come in. The bases are connected to the LAN ports of our router because there is a firewall device between modem and router. Have been calling Ooma Support for several weeks at this point, we've tried updating the base station software, no luck. Is this a known issue to anyone? What should we do?

Re: Call Quality Drops When Other Calls Come In

Posted: Tue Feb 09, 2016 3:37 pm
by JerryD
See if all the calls are dragging down your internet. You may need a faster internet connection or you could possibly reduce the bandwidth of each call to prevent overload.

Re: Call Quality Drops When Other Calls Come In

Posted: Thu Feb 11, 2016 1:07 pm
by NP_Doc01
OK, how do we reduce call bandwidth? I seem to remember seeing some sort of device interface screen (not the web portal) where we could manage those kinds of settings, but I seem to forget where to access it...

Re: Call Quality Drops When Other Calls Come In

Posted: Wed Jun 15, 2016 6:43 am
by PLamOffice
Any updates on this? We have the same issue. Any additional incoming calls completely wrecks call quality on existing calls for roughly 10 seconds. Starting to become a problem.

Re: Call Quality Drops When Other Calls Come In

Posted: Wed May 10, 2017 4:11 am
by fleebailey33
Same here