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East coast server

Posted: Tue Aug 23, 2016 10:03 pm
by anzio
Hi there,

The receptionist at our office has been complaining about audio delay for quite some time. I haven't heard any complaints lately, but she may just not be passing it on anymore. I have read about a new east coast server. Is that available/utilized for Ooma Office clients, or just Ooma Home (which we also have, but the delay isn't really critical there- although we do experience it)?

We are in Canada and I'm assuming the route to the New York server would be much quicker than traversing to the west coast servers.

Thanks!

Re: East coast server

Posted: Thu Feb 09, 2017 9:30 am
by jonja1
I want the east coast server, too. I posted this a couple of times and called Ooma but no idea whether this will be done or even whether I am already using the east coast server.

All I know is that people complain about the echo all of the time when I use my Ooma...I am now using my cell phone and dealing with its crappy quality because the echo is more distracting to them than poor audio quality of my cell. There is no echo on my cell. I can't even hear the echo...just everyone else!

Re: East coast server

Posted: Thu Feb 09, 2017 10:00 am
by Tom
both moved

Re: East coast server

Posted: Thu Feb 09, 2017 10:08 am
by anzio
Thank you sir!

Re: East coast server

Posted: Sat Feb 18, 2017 8:52 am
by thomasm
My Ooma is working great (don't change anything!) but I am curious which server my account is assigned to.

When this "East Coast Server" began operation, were accounts automatically moved to it based on location or some other means?

Thanks in advance!

Re: East coast server

Posted: Tue Mar 28, 2017 2:53 pm
by timmedford
How can you tell which server you are on? I just started using Ooma and have the volume turned up the the highest level and the quality is still poor.

Re: East coast server

Posted: Wed May 10, 2017 4:13 am
by fleebailey33
if I am not can I be? maybe that will help

Re: East coast server

Posted: Wed May 10, 2017 6:13 am
by Tom
thomasm: on WCS, see viewtopic.php?f=4&t=20676&start=20
timmedford : already on ECS
fleebailey33 : moved to ECS

Re: East coast server

Posted: Fri Jun 16, 2017 2:39 pm
by Krinamin
I'm in Illinois and having call quality issues. can you move me to the east coast server.

Re: East coast server

Posted: Fri Jun 16, 2017 2:41 pm
by Tom
done