Going silent

Learn how to troubleshoot any voice quality issues.
fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm
Going silent

Post by fleebailey33 » Tue May 02, 2017 10:20 pm

My ooma will blank out when I get an incoming call, they can't hear me, and I can't hear them. for a seconds.
Turning off call waiting isn't an option. what can we do?

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Going silent

Post by Tom » Wed May 03, 2017 12:24 am

you mean when you get a second incoming call?

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Fri May 05, 2017 9:24 pm

Yes, And the person I am on the call with can not hear me

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Mon May 08, 2017 5:41 am

Tom can you please help? debating leaving ooma office over this issue.

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Going silent

Post by Tom » Mon May 08, 2017 12:45 pm

The call waiting beep briefly disrupting audio is expected. The same happens on cell phones. If this is a big problem for you consider getting our IP phones.

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Tue May 09, 2017 7:55 am

If calls are routed through reception and incoming call comes in will that still be an issue?

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Wed May 10, 2017 4:12 am

Tom, can you enable G.711 all around for me?

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Going silent

Post by Tom » Wed May 10, 2017 6:16 am

How the call is routed doesn't influence generation of the call waiting beep.
G.711 consumes more bandwidth. Unclear how that would help with this issue.

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Wed May 10, 2017 6:17 am

Well can I try G.711 anyway?

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Going silent

Post by fleebailey33 » Fri May 12, 2017 4:59 am

Tom, can you upgrade me?

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