User message incorrect

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nvArtist
Posts:1
Joined:Fri Jan 20, 2017 11:07 am
User message incorrect

Post by nvArtist » Fri Jan 20, 2017 11:13 am

I have set up the Virtual Assistant and it is playing the correct message, which is to "press 0 to leave a message". 0 is set up to transfer the message to user at extension 101. Extension 101 is set up to play text message "message received". Instead it plays a message that is not even visible : "the user at extension 101 is unavailable".
Is this a bug?
Really, what I want to do is receive a text message when the Main line rings. This having to choose an extension is a disappointing discovery. Mobile Office is less capable that OOma home? I recieie a text message when my home line rings. Why can't I receive a text message when my office line rings?

Tom
Ooma Moderator
Posts:4371
Joined:Sat Sep 05, 2009 8:07 am

Re: User message incorrect

Post by Tom » Fri Jan 20, 2017 11:27 am

0 is set up to transfer to x101 voicemail. The mailbox will play either the standard greeting or whatever personal one you set up.

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