Desperate for Replacement Plug - Nothing seems to be right

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lauriannem
Posts:1
Joined:Thu Oct 10, 2019 9:44 pm
Desperate for Replacement Plug - Nothing seems to be right

Post by lauriannem » Thu Oct 10, 2019 9:50 pm

Hi,

I'm hoping someone can help me. I have twice ordered plugs from OOMA and both times they have been sent back by the post office. The post office doesn't seem to know why this is happening and I just can't wait for weeks again. I have been without my system for a month and I use it for work :(

The specs for the OOMA Telo 2 replacement plug are below:

• 5V 2A
• 3.8x1.35mm
• Inside Positive (+) Outside Negative (-)
• Barrel Length 6.9mm

The problem is that every single place I check (including Amazon, Best Buy etc, all places that OOMA says I can buy this plug) do not have the 3.8 x 1.35 mm size. ALL of them are 3.5 x 1.35 mm.

I truly don't want to order from somewhere else and once again be stuck with no phone for weeks because it is incorrect. I even went into a Best Buy and they tried different adapters (the standards I guess) and none worked.

Why would OOMA make a system with an abnormal size plug that no one carries? What am I missing?

If anyone can help direct me to how to find one and get it shipped asap I would be grateful!

Thanks,

Barri

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Desperate for Replacement Plug - Nothing seems to be right

Post by murphy » Fri Oct 11, 2019 3:40 am

Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

pttptt
Posts:5
Joined:Mon Jan 03, 2022 3:10 pm

Re: Desperate for Replacement Plug - Nothing seems to be right

Post by pttptt » Thu Jan 13, 2022 7:03 pm

I am also looking for a male plug for Telo:

3.8x1.35mm
Inside Positive (+) Outside Negative (-)
Barrel Length 6.9mm

I could not find one yet. Any help is very welcome

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