Replacement home Telo flashing red, can't reach customer support

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
Randysea
Posts:10
Joined:Thu Feb 02, 2012 11:36 pm
Replacement home Telo flashing red, can't reach customer support

Post by Randysea » Sat Jan 21, 2023 11:31 am

My old Telo died. I bought a new one directly from Ooma. Support person said I should just connect as the old one and it would be setup to work immediately. All I get is the flashing red light. The telo is connected via ethernet directly to the main router.

Although supposedly it should not need activation, I eventually tried to activate with the number on the bottom. Got an error message "Something went wrong".

Tried calling support for two days. Infinite hold. The Chat server is not working. What can I do?

Randysea
Posts:10
Joined:Thu Feb 02, 2012 11:36 pm

Re: Replacement home Telo flashing red, can't reach customer support

Post by Randysea » Sat Jan 21, 2023 11:39 am

Followup: The old Telo had a USB thing plugged into the port. The new one didn't. I tried putting the old USB thing into the new Telo. Made no difference.

Randysea
Posts:10
Joined:Thu Feb 02, 2012 11:36 pm

Re: Replacement home Telo flashing red, can't reach customer support

Post by Randysea » Sat Jan 21, 2023 3:44 pm

Oooma Telo now working.

I emailed Ooma and, without a long wait, got a call back. After two calls, someone said he had changed some setting on my account. I rebooted the Telo and this time it started working normally. I didn't even lose the outgoing voicemail message I had recorded years ago.

Stelcom66
Posts:225
Joined:Sun Nov 29, 2015 7:26 am
Location:Connecticut

Re: Replacement home Telo flashing red, can't reach customer support

Post by Stelcom66 » Sat Jan 21, 2023 3:53 pm

What is the email address you used to contact Ooma?

Randysea
Posts:10
Joined:Thu Feb 02, 2012 11:36 pm

Re: Replacement home Telo flashing red, can't reach customer support

Post by Randysea » Sat Jan 21, 2023 4:53 pm

I got this from the Ooma website:
customeradvocate@ooma.com

Post Reply