I dropped my cable company for fiber optic and ported my home phone to Ooma. At 1st the phone was working fine. Then after 5 minutes on a call the other party could no longer here me on both incoming and outgoing calls. I contact customer support they say the Fiber company needs to 'open the phone port' and sent an email with a bunch of jibberish, presumably for the fiber company. I don't have a modem through the Fiber company so when I contacted them so they can't do it and told me I would have to log into my router to do so. I log into my router and attempted 'port forwarding' but they did not provide an ip address to add the port forwarding. So I went to port triggering and attempted to do the jibberish in the email. Restarted the modem and now I can't get 2 minutes on a call without the call dropping or without the other party no longer hearing me. I call back Ooma they refuse to send me to a level 2 tech person even though I have a reference # until they waste 45 minutes of 'trouble shooting' steps that do nothing because I need a level 2 tech. Finally get a level 2 tech and its like you have to start over again. This is ridiculous I have spent at least 2.5 hours trying to get a phone to work it not worth the savings at all. And it still doesn't work but now I'm stuck because I ported my phone # over.
How do I do port forwarding with fiber optic on a Netgear Nighthawk router with a panasonic cordless phone.....Step by step?
My speed is fine 115 download and 106 upload 3 Ping 1 Jitter
Port Forwarding on Fiber Optic
Re: Port Forwarding on Fiber Optic
A few other users recently reported a similar issue, here, here, and here. Before messing with the router, try running a port scan to look for any blocked network ports, check the call statistics for any issues, and run a VoIP test; if those tests don't indicate a problem, then the router configuration is probably ok.