Ooma Forums

upgraded

Hi Tom,

My Ooma upgraded to V 126597 yesterday and this morning when I woke up my 4 Telo handsets are stuck on connecting status, do you know what I need to do to fix this?

Press Menu and select Information. Does HS Version show 126588 ?
Select unregister, then register again.
Try holding down the red hangup key to reboot the HS.

My handset I bought off of amazon is having the ...connecting issues, Can you please upgrade my firmware.

Thanks,
Chad

done

Tom B wrote:Press Menu and select Information. Does HS Version show 126588 ?
Select unregister, then register again.
Try holding down the red hangup key to reboot the HS.

Thank you! followed your steps and seems to be working fine now, I appreciate your time on this.

new handset out of box will not charge, have verified connections etc

Sometimes the charging cradle contacts doesn't make contact with the HD2 handset contacts.

When you place the HD2 handset in the charging cradle, you should hear two beeps.

If you don't some people have been able to carefully access the charging cable from the top and see if the metal bars are at the bottom are up, all of the way. Some have said that they have used a bent paper clip to gently move the metal bar up????

But on the other hand, since the HD2 handset is brand new, maybe you should return the handset for a new replacement.

The contact design of the HD2/base is very poor. Over time the undersized metal contacts become slightly oxidized and a poor connection results/weak battery charging. The basic fix is quite simple, widen slightly the bottom contacts and have these gold flashed. Now U have a wider contact surface and the gold flashing prevents oxidation assuring a higher integrity contact. We recommended these updates to Ooma some time back but never received a response.

In the meantime..
A stop-gap fix is to take a small pencil eraser and wipe down the contacts every few months, be sure to blow out any little residue..

Just my $0.02...

I just received two HD2 handsets today and looks like I'm having the same issue
Says device is registered but handset is stuck on "Connecting ...." I have reset the ooma box and unregistered and reregistered the handsets and they still are stuck on " Connecting . . ."