New OOMA user, Telo keeps rebooting every couple of hours
Posted: Sat Mar 26, 2011 9:39 pm
Hi there, I'm a proud new OOMA user and can't wait to ditch my Uverse phone. I received everything Friday and hooked it up that night, got it working in about 10 minutes after doing a lot of pre-reading while it was in transit. I have IP based phones due to my uverse so I was mostly ready to go.
My setup: Basic 2 wire Uverse modem/router with 18mbps connection that has been flawless since installed. I have the Telo plugged directly into one of the ports on the 2 wire and set it in my DMZ. I have one cordless phone base station connected feeding 3 other cordless handsets. The only thing I've changed in the Telo setup was statically set the MAC address as seen suggested here many times for people having issues. I did this only after I noticed that every couple of hours the Telo will reboot itself. Before it goes down and after it comes back up it works perfectly and is crystal clear. I have gotten into the web interface to see if I can find any sort of logs but I can find nothing. I also do not utilize the internet passthrough jack on the Telo so when I get in the web interface I hook a laptop up to it specifically for that. I have checked every jack and everything is snug, jiggling or generally trying to force it to reboot is fruitless. I have scoured the net trying to find someone that's had similar issues and have come up dry.
The only thing I've found that seems a tad odd is this troubleshooting guide in the OOMA website. http://ooma.custhelp.com/app/answers/de ... leshooting
Toward the end it talks about if the 1 and 2 lights are lit blue and or if the play and fast forward are lit. All the lights on my Telo are fully lit. I can't help but think maybe the wording is wrong and it should say if that's ALL that's lit you have a problem. As I said, mine works perfectly, except the bastage reboots every couple of hours. Sadly it's so long between times and since I can't force replicate the issue it's terribly difficult to test run the different things I try. Not to mention I have to happen to be setting there when it occurs. Any advice or does someone know if there are logs inside the device that I can get to?
My setup: Basic 2 wire Uverse modem/router with 18mbps connection that has been flawless since installed. I have the Telo plugged directly into one of the ports on the 2 wire and set it in my DMZ. I have one cordless phone base station connected feeding 3 other cordless handsets. The only thing I've changed in the Telo setup was statically set the MAC address as seen suggested here many times for people having issues. I did this only after I noticed that every couple of hours the Telo will reboot itself. Before it goes down and after it comes back up it works perfectly and is crystal clear. I have gotten into the web interface to see if I can find any sort of logs but I can find nothing. I also do not utilize the internet passthrough jack on the Telo so when I get in the web interface I hook a laptop up to it specifically for that. I have checked every jack and everything is snug, jiggling or generally trying to force it to reboot is fruitless. I have scoured the net trying to find someone that's had similar issues and have come up dry.
The only thing I've found that seems a tad odd is this troubleshooting guide in the OOMA website. http://ooma.custhelp.com/app/answers/de ... leshooting
Toward the end it talks about if the 1 and 2 lights are lit blue and or if the play and fast forward are lit. All the lights on my Telo are fully lit. I can't help but think maybe the wording is wrong and it should say if that's ALL that's lit you have a problem. As I said, mine works perfectly, except the bastage reboots every couple of hours. Sadly it's so long between times and since I can't force replicate the issue it's terribly difficult to test run the different things I try. Not to mention I have to happen to be setting there when it occurs. Any advice or does someone know if there are logs inside the device that I can get to?