Telo can place/receive calls but no voice data
Posted: Sat Apr 09, 2011 1:00 pm
I have been fighting with my Ooma Telo since I purchased it. After a lot of pain, I got it set up so that it seemed to work, although the voice quality was poor. It was very choppy. When I ran tests, my QOS was yellow. Also my upload rate was only 220 kbps. I used this opportunity to upgrade my Time Warner service to "Extreme" (up to 30 Mbps down/5 Mbps up) thinking this might solve my problem (I thought it would also help when streaming video).
The problem has, in fact, grown worse. As part of the installation process, my cable modem and router were replaced with a combo box (Ubee DDW3611). I've tried a bunch of different things but the result is always the same, I get a dialtone and can place and receive calls but there is NO voice data. I ran the recommended speed test and it is all over the place. Some times I get all greens. The QOS seems to vary from red to yellow to green. Regardless, I never get any voice data to go through. I guess I have 4 options: try to configure the Ubee box, try to configure the Ooma, call Time Warner, or return the Ooma. I'm getting quite frustrated. I've already ported my number over so I've got an investment in the Ooma. Any help would be greatly appreciated. The following is from one of the test cases where QOS was yellow.
VoIP test statistics
--------------------
Jitter: you --> server: 2.1 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0
Speed test statistics
---------------------
Download speed: 4374312 bps
Upload speed: 2491472 bps
Download quality of service: 57 %
Upload quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 161 ms
Average download pause: 8 ms
Minimum round trip time to server: 88 ms
Average round trip time to server: 130 ms
Estimated download bandwidth: 65600000bps
Route concurrency: 14.996644
Download TCP forced idle: 94 %
Maximum route speed: 5957720bps
The problem has, in fact, grown worse. As part of the installation process, my cable modem and router were replaced with a combo box (Ubee DDW3611). I've tried a bunch of different things but the result is always the same, I get a dialtone and can place and receive calls but there is NO voice data. I ran the recommended speed test and it is all over the place. Some times I get all greens. The QOS seems to vary from red to yellow to green. Regardless, I never get any voice data to go through. I guess I have 4 options: try to configure the Ubee box, try to configure the Ooma, call Time Warner, or return the Ooma. I'm getting quite frustrated. I've already ported my number over so I've got an investment in the Ooma. Any help would be greatly appreciated. The following is from one of the test cases where QOS was yellow.
VoIP test statistics
--------------------
Jitter: you --> server: 2.1 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0
Speed test statistics
---------------------
Download speed: 4374312 bps
Upload speed: 2491472 bps
Download quality of service: 57 %
Upload quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 161 ms
Average download pause: 8 ms
Minimum round trip time to server: 88 ms
Average round trip time to server: 130 ms
Estimated download bandwidth: 65600000bps
Route concurrency: 14.996644
Download TCP forced idle: 94 %
Maximum route speed: 5957720bps