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Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 6:46 am
by vivavn
Hello,
I have a brand new ooma core (hub and scout). I want to activate it but I am not sure if I will have to pay any monthly fee.
Thanks

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 6:48 am
by lbmofo
Brand new Cores, there are no regulatory recovery fees required.

More info here: viewtopic.php?t=9245#p64442

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 7:02 am
by vivavn
Thank you for your quick response. However, when I tried to activate my ooma, it asked for my credit card information, and link me to a page that calculates monthly fee.

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 7:05 am
by lbmofo
That means you didn't get a Core. You must have gotten a Hub.

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 7:09 am
by murphy
Did the Hub and the Scout come in the same box?
There is a picture of the Hub and the Scout on the outside of the box.
If they didn't, it's not a core.

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 7:14 am
by vivavn
here is a pic of the box.

http://tinypic.com/r/2ahh5w6/7

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 7:24 am
by murphy
That's what mine looks like.
Does the serial number on the box match the serial number on the hub?
Call Customer Support and ask them about it.

Re: Activate new ooma core (hub & scout)

Posted: Wed May 18, 2011 8:14 am
by lbmofo
vivavn wrote:here is a pic of the box.

http://tinypic.com/r/2ahh5w6/7
The box is Core but.....hopefully you didn't get duped.

Re: Activate new ooma core (hub & scout)

Posted: Thu May 19, 2011 12:43 am
by roadshow
Where was it purchased?