Ooma Forums

Hi I started my ooma yesterday and really wanting it and all the features - but I can not dial out - the system recives calls and the voice is crystal clear , when I dial out - there is no conection. I spent hours with a ooma rep, and he told me to dial * 98 before the 10 dig number - that works ! he said to see if I can start dialing 10 dig without the * 98 maybe within the next week after the system stablizes - ( system stablizes ? ) - just wondering if I keep this system will I always have to dial * 98 ? ( is this true about the system has to stablize. I really would like to keep system if I can get to work .

Do you have 10 digit dialing enabled in your my.ooma account?
You can't dial 10 digits if you don't.

yes i have 10 dig turned on - do a lot of people have to use * 98

freddyet wrote:yes i have 10 dig turned on - do a lot of people have to use * 98

I have never used *98 to place a call.

freddyet:
I've had your problem a couple of times.

I have dialed *98, but only had to do it one time, each time I haven't been able to dial out. Then the Ooma system must have corrected itself, and after just the one time *98, I dialed normally without any problem.

Something else you can try:
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. Try this procedure up to three times in a row.

ok will try today - thank you

still no luck pluging and unpluging ooma from power - again i can dial out using * 98, does anyone know what * 98 does ? Any ideas on why I have to use * 98 ?
thanks

freddyet wrote:still no luck pluging and unpluging ooma from power - again i can dial out using * 98, does anyone know what * 98 does ? Any ideas on why I have to use * 98 ?
thanks

Increases the bandwidth:
*96 Use low-bandwidth codec (iLBC) for this phone call, for Ooma Telo
*98 Use high-bandwidth codec (G711) for this phone call, for ooma Telo
*99 Works for Ooma Telo also, but can cause echo.
*99 Optimize phone call for fax transmissions, but also works for the Ooma hub

These problems are probably routing issues, and always should be reported to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

I looked at your logs - it looks like when you're dialing without *98, it's detecting a phone hangup even before the call proceeds. Is your phone connected directly to the PHONE port on the Telo? Do you get the same results if you place a call using a different phone? What happens if you place a call to a phone number outside your local calling area?

freddyet wrote:still no luck pluging and unpluging ooma from power - again i can dial out using * 98, does anyone know what * 98 does ? Any ideas on why I have to use * 98 ?
thanks

Tried different phones and different cords , really spent a lot of time with ooma support to get running , but with no luck , will try them again next week , if no luck will prob have to return, really wanted it to work , thank you for the help !