A conversation with VoIP.ms...
Posted: Fri Jan 25, 2013 10:12 am
[Paul] When I dial my number, ?????????, I get message saying person unavailable. Only option is to leave message. On Edit DID Settings page, am unable to Edit anything but SIP, Voicemail, and System. Where do I go from here? Thanks.
[Alan] Let me check please hold
[Alan] I have checked your account and I could not see you registered
[Alan] What device are you using?
[Paul] Ooma Telo
[Alan] Ok have you configured your device?
[Paul] It's working. Not sure what you mean.
[Alan] Paul I'm afraid your device is not configurable to use with our service.
[Paul] Why not? What do you mean when you said, "I have checked your account and I could not see you registered?"
[Alan] Have you configured the oOma Telo using your voip.ms information?
[Paul] I would have to say, NO. Don't know how to do that...
[Alan] Paul please note that in order to use our service you will have to configure your device with your account information, this in order to register your device to one of our servers
[Alan] Unfortunately we no dot have configuration samples for that device
[Paul] Yes, I noticed that. The Ooma is quite popular and are selling like hotcakes. Why no info to help us out?
[Alan] Please note that that device is delivered to use with another company and is not configurable to use with our service.
[Alan] However here you could see the list of supported devices to use with voip.ms:http://wiki.voip.ms/article/Devices
[Paul] Yes, I saw the list and it made me wonder why a popular device isn't supported. Many of the items on your list aren't very popular compared to the Ooma device. You are missing the boat on this one. Are you saying that the Ooma Telo is "unconfigurable" with your system?
[Alan] That is correct Paul
[Paul] Okay, I'll go other to the Ooma Board and see what they say. I suggest that you list on that page "unsupported devices." That would save a lot of farting around. Many of us aren't technical types. Thanks.
What I am trying to do is, my daughter lives in New York state. I want her to be able to phone me and not have it cost her anything.
What I was trying to do, perhaps incorrectly, was have a local number to her purchased through VoIP.ms forwarded to my Ooma number.
Any simplified info would be appreciated.
PS: I'm about to port my landline number over to Ooma as I am very happy with the device and service.
[Alan] Let me check please hold
[Alan] I have checked your account and I could not see you registered
[Alan] What device are you using?
[Paul] Ooma Telo
[Alan] Ok have you configured your device?
[Paul] It's working. Not sure what you mean.
[Alan] Paul I'm afraid your device is not configurable to use with our service.
[Paul] Why not? What do you mean when you said, "I have checked your account and I could not see you registered?"
[Alan] Have you configured the oOma Telo using your voip.ms information?
[Paul] I would have to say, NO. Don't know how to do that...
[Alan] Paul please note that in order to use our service you will have to configure your device with your account information, this in order to register your device to one of our servers
[Alan] Unfortunately we no dot have configuration samples for that device
[Paul] Yes, I noticed that. The Ooma is quite popular and are selling like hotcakes. Why no info to help us out?
[Alan] Please note that that device is delivered to use with another company and is not configurable to use with our service.
[Alan] However here you could see the list of supported devices to use with voip.ms:http://wiki.voip.ms/article/Devices
[Paul] Yes, I saw the list and it made me wonder why a popular device isn't supported. Many of the items on your list aren't very popular compared to the Ooma device. You are missing the boat on this one. Are you saying that the Ooma Telo is "unconfigurable" with your system?
[Alan] That is correct Paul
[Paul] Okay, I'll go other to the Ooma Board and see what they say. I suggest that you list on that page "unsupported devices." That would save a lot of farting around. Many of us aren't technical types. Thanks.
What I am trying to do is, my daughter lives in New York state. I want her to be able to phone me and not have it cost her anything.
What I was trying to do, perhaps incorrectly, was have a local number to her purchased through VoIP.ms forwarded to my Ooma number.
Any simplified info would be appreciated.
PS: I'm about to port my landline number over to Ooma as I am very happy with the device and service.