Ooma Forums

I'm having a terrible time setting up my ooma.

I followed the setup instructions and had a red blinking light. I call support several times, they verified my configuration was correct, but could not solve the issue. Finally they sent me a new ooma device. I set that up (and contacted ooma to ensure it was properly activated, switched to my number....but I still have a blinking light.

My ooma is plugged directly into my modem.
I've confirmed that my high speed internet service is working.
I've contacted my internet company to confirm there is no firewall.
I use sonos with my modem and that service works perfectly (I've disconnected it to try ooma without it but it still doesn't work)

I've unplugged the modem and the ooma to reboot it. The light goes purple for a moment. Then solid red, then blinking red.

I'm just about to take this back to the store and give up. Does anyone have any suggestions as to what it could be.

Turn off the modem and the Telo.
If the modem has a back-up battery, disconnect it.
Connect a known good LAN cable from the Telo "To Internet" jack to the LAN jack of the modem.
Don't connect anything else to the Telo.
Turn on the modem and wait until it synchronizes with your ISP. That can take a minute or two.
Turn on the Telo and wait for at least an hour. Almost all Telos have to download and install new firmware when installed.
If the Telo has turned blue it is ready for use.
If not connect a computer to the "Home" jack of the Telo. If the computer has wireless capability, disable the wireless.
Connect to

http://setup.ooma.com

or

http://172.27.35.1

to connect to the setup web pages inside of the Telo.

Verify that the three items on the Home page say connected and have a green check mark.
Verify that your phone number is shown at the top of the page.
Click the Status tab.
Verify that the Telo has an IP address issued by your ISP.
Verify that the "OOMA Tunnel" says connected.
Under "Applications" verify that all four services say "running".

Report the results of anything that is not as indicated above.

If the modem has a battery it can be reconnected at this time.

As noted above...
Be sure to use a good quality validated network cable....
The network cable that came with my Ooma was defective had the same problem, swapped out to good cable all went well...

Just my $0.02...

Thanks for your help.

I tried this

Turn off the modem and the Telo.
If the modem has a back-up battery, disconnect it.
Connect a known good LAN cable from the Telo "To Internet" jack to the LAN jack of the modem.
Don't connect anything else to the Telo.
Turn on the modem and wait until it synchronizes with your ISP. That can take a minute or two.
Turn on the Telo and wait for at least an hour.

But I got the same, purple for a moment, then solid red, then blinking red light that I've always gotten. I left the telo connected like that for 6 hours. No changes.

Now I've got a computer connected to the home jack on the telo. And the telo connect to the modem via the internet port .

My wireless internet is off.

When I try to access

http://172.27.35.1

it says "unable to connect to the internet"

Any idea what I should try next?

I have also tried different ethernet cords and confirmed that the green light is solid and the amber light flashing on both the internet and home ports.

Is your computer configured to get an IP address via DHCP? It sounds like it is configured with a static IP address.

Are you using an ISP that gave you a static IP address to use?

i had a similar issue recently. It was fixed by going into the set up website, http://setup.ooma.com
go to internet settings and change the mac address from built in (default) to automatic.
my modem seems comfortable with that !

I had the same problem. My son-in-law suggested that I just leave it for an hour. He felt that it just needed to update the firmware. I was a bit skeptical, but I did as he suggested. I left it blinking red and when I returned (about an hour later) low-and-behold, he was right.

Modern modems, with much better security than older modems, can be tricky with Voip. Turn on the Ooma, then go grab a coffee & come back in 15, then 30, then 45 minutes, then an hour. These things do need to upgrade firmware when they're new. If you've ever plugged in a brand new TiVo box, with cable internet, 1 to 2 hours is nothing. If after an hour it's still red, or you get no dial tone. Do exactly what Murphy posted above. Rebooting the modem, with the Ooma powered off, but connected by ethernet, does seem to work.

Nashville did you get it running?