Non-functioning HD2 handset

Tom · Post by **Tom** » Tue Nov 24, 2015 6:27 pm

upgraded your telo

haiyingsoong · Post by **haiyingsoong** » Sun Nov 29, 2015 4:13 pm

I am having the same issue - brand new HD Handset stuck in "Connecting..." while trying to connect to my brand new Telo. Please upgrade my telo as well.

Thanks.

ebrusher · Post by **ebrusher** » Sun Nov 29, 2015 4:33 pm

Looks like I have the same issue. Was elevated to tier 2......but think all I need is a firmware upate.

Thanks!

Tom · Post by **Tom** » Mon Nov 30, 2015 9:13 am

both telo have been upgraded

phrogpilot73 · Post by **phrogpilot73** » Mon Nov 30, 2015 2:44 pm

My brand new Telo and HD2 are doing the same thing, stuck on connecting. I did a chat with support and she "elevated it" and said it would be 24-48 hours...

I'm thinking mine is the firmware upgrade as well...

phrogpilot73 · Post by **phrogpilot73** » Mon Nov 30, 2015 4:08 pm

That was quick. Firmware update was pushed, and everything is working 4.0 now...

ebrusher · Post by **ebrusher** » Mon Nov 30, 2015 4:39 pm

Thanks.....working now!

Player13 · Post by **Player13** » Mon Nov 30, 2015 10:08 pm

I'm having the same issue as everyone else. Just purchased a Telo & HD2. My HD2 handset says software upgrade required & please put handset in cradle. It's been in the cradle for over an hour, battery is showing 3/4 full.

Please help

Tom · Post by **Tom** » Tue Dec 01, 2015 8:43 am

was upgraded via support channel

sweening · Post by **sweening** » Wed Dec 02, 2015 6:55 pm

Just bought a new HD2 and looks like I'm having the same issue
Base unit running version 107213, Says device is registered but handset is stuck on "Connecting ...."

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