Non-functioning HD2 handset

[Tom]

upgraded

[michaelborland]

It works. Thanks!

..mb

[ooma_chicago]

I have a new HD2 handset that has been stuck in the "Connecting..." status for hours. My other handsets show HS version 106285. I have reset the Telo and pulled the batteries from the handset several times but nothing works. Is there something that you can do to help?

[Tom]

your telo was upgraded via the support channel

[airjoe]

Hello Tom,

I was on the support chat. I guess my Telo was upgraded today. Ever since the upgrade went through, Neither of the HD2 handsets will connect to the base unit.

Can you assist me?

[ghart999]

I am also stuck with Connecting... with a Handset 2 and a Telo 1. Can you upgrade me?

[airjoe]

Hello Tom,

I was on the support chat. I guess my Telo was upgraded today. Ever since the upgrade went through, Neither of the HD2 handsets will connect to the base unit.

Can you assist me?

Tom, Please ignore, I called telephone support this morning,

thanks,

Joe

[Tom]

airjoe, your telo1 ran into the issue at viewtopic.php?f=9&t=19810

ghart999, upgraded your telo1 but it has run into the same issue - please power cycle, then wait 5-7 min to see if DECT becomes available, if not try another power cycle - unfortunately this is an issue with older telo1 - fixed in telo2.

[NavionFlyer]

Hi Tom,

I've had a telo for about a year. Just received a HD2 handset and have the same problem with the "connecting ..." not proceeding. I presume I need the firmware upgrade. Thanks!

Tom, I called Support this morning and they promptly upgraded my Telo. The HD2 is now working. Thanks, and please disregard my request.

[alleykat]

I am also stuck with Connecting... with a Handset 2 and a Telo 1. Can you upgrade me?

I need to be added to the "Me Too" list and be upgraded please. Thanks.
(Telo1)