Porting an existing OOMA Phone # to a new OOMA

[naednek]

No where in the set up asked if I already have an ooma. I bought a Telo Air 2 and went through the set up. It assigned me a new # and it's asking me to pay $39 to port an existing phone number from my carrier. Does OOMA consider themselves a carrier?

I would assume\think that 1: they'd recognize me as an existing user, know that I'm adding a device, and let me transfer that # to that device. Instead right now I have two #'s and probably being charged the $4 tax for both lines. Nowhere in my app, or website tells me how to deactivate my old ooma telo.

Not really complaining, just not a very smooth process for people who "upgraded" their hardware. Everything else was a breeze as always.

[oomamaniacal]

Instead of activating the new unit online, the correct procedure would be to call Ooma support to transfer your account to the new Telo.

[naednek]

That would have been nice to know. I don't know, page 1 of the instruction manual.... I can't be the only one. Also it would have been nice for the tech to tell me that when I called prior to purchasing it.