telo upgrade

[benguev]

Why does it take 24-48 hours to register a new telo for and existing customer? When I called I was asked to give the activation code and the MAC of the old and the new telo boxes. I was then told that it would take 24-48 hours to implement the change and I would get an e-mail to let me know when I can plug in to the new box. It seems like an excessive amount of time to change two numbers.

[murphy]

The person that answers the phone is probably not the one that makes the change. The one that does may be in a different time zone and/or working from home.