Just moved and trying to re connect TELO cant stop blinking red logo

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provlima
Posts:28
Joined:Wed Sep 12, 2012 4:26 am
Just moved and trying to re connect TELO cant stop blinking red logo

Post by provlima » Mon Aug 10, 2020 11:12 am

I recently moved and had to set up a comcast account. Previous residence had FIOS service

My internet connection is up and running. I connected my TELO to a modem port with a CAT 6 line and my telephone handset to the router via a telephone cable. The TELO will not stop blinking

Am I doing something wrong or has the TELO box unit gone bad
Thanks for you help

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Just moved and trying to re connect TELO cant stop blinking red logo

Post by murphy » Mon Aug 10, 2020 12:01 pm

Is the Comcast box a modem or a gateway (modem and router in the same box)?
If it is a modem only one device can be connected to it and it must be power cycled if you change what is connected to it. If the modem has a battery, it must be disconnected during the power cycle.

I hope you meant that you connected the telephone handset to the Telo and not the router.

If the Comcast box is a gateway does the LAN cable go from a gateway LAN port to the Telo "To Internet" jack?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

provlima
Posts:28
Joined:Wed Sep 12, 2012 4:26 am

Re: Just moved and trying to re connect TELO cant stop blinking red logo

Post by provlima » Mon Aug 10, 2020 12:52 pm

Murphy, thanks for your speedy reply

To be more clear

The coax cable coming from the wall goes to a splitter

one cable from the splitter goes to the comcast X1 box and the other to the modem

A cat 6 cable goes from the modem to the router

A cat 6 cable goes from the router to the TELO and a phone wire goes from the TELO to the wireless phone cradle

Thanks for your help

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Just moved and trying to re connect TELO cant stop blinking red logo

Post by murphy » Mon Aug 10, 2020 1:28 pm

Okay, that configuration is good.
It's close to what I have. Instead of X1 I have a TiVo with a Comcast cable card.

Can a computer connected to the router access the internet?
If it can I can't think of any reason that the Telo is not going on line.
Actually you have to have a computer working or you wouldn't be able to post on here.

Is there any chance that the Telo is not set to DHCP mode?

Connect a computer to the Telo Home jack. If the computer has wireless capability, disable the wireless.
Connect to http://172.27.35.1

What does the opening screen show for connections?
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Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

provlima
Posts:28
Joined:Wed Sep 12, 2012 4:26 am

Re: Just moved and trying to re connect TELO cant stop blinking red logo

Post by provlima » Mon Aug 10, 2020 2:02 pm

Murphy
Thank you very much for your help. Finally got it working!

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