Old but new Telo - can't reach www.ooma.com??
Posted: Wed Oct 14, 2020 9:58 pm
Here's the situation: I bought an Ooma Telo brand new at a local big brand retailer. Forgot about it for a few years, and found it sealed in its original packaging about 2 weeks ago.
I unboxed it, activated it and it's definitely connected to the internet, my account is set up, but the rose is blinking red.
The Telo's Internet jack is connected to my router, and I have a PC connected to the Telo's "Home Network" jack. The PC gets an IP address(172.27.35.1) from the Telo's DHCP server, and can browse the web including setup.ooma.com, so the Telo is obviously talking to the Internet.
From http://172.27.35.1/status.lp : "TO INTERNET Port", "HOME NETWORK port", and "OOMA Tunnel" all show as "Connected". Applications are "running", and services are green check marks. However, http://172.27.35.1/home.lp shows:
Internet: Connected
Ooma Network: Not connected - Attempting to connect to the Ooma network
Device Settings: Waiting for Configuration
To be clear, my ooma account has been set up using the activation code on the bottom, got a (great!) phone number, and credit card was charged about $5 for a month of fees. The https://my.ooma.com/account/services shows the device with the correct MAC address.
I also did a factory reset ( trash+stop keys, as suggested in another port) with no improvement.
I contacted live support and they called back and left a voice mail saying "There's a problem with your unit. You need to buy a more recent one."
I've seen another very similar post and it was solved by having the firmware updated. Should be easy enough, however this is where the bugs show up. The pc connected to the Home Network port can surf the internet except for: www.ooma.com
What is going on? I'm wondering if the Telo has the ip address of www.ooma.com hardcoded into the firmware?
There's got to be a way to update the firmware. Isn't there?
I unboxed it, activated it and it's definitely connected to the internet, my account is set up, but the rose is blinking red.
The Telo's Internet jack is connected to my router, and I have a PC connected to the Telo's "Home Network" jack. The PC gets an IP address(172.27.35.1) from the Telo's DHCP server, and can browse the web including setup.ooma.com, so the Telo is obviously talking to the Internet.
From http://172.27.35.1/status.lp : "TO INTERNET Port", "HOME NETWORK port", and "OOMA Tunnel" all show as "Connected". Applications are "running", and services are green check marks. However, http://172.27.35.1/home.lp shows:
Internet: Connected
Ooma Network: Not connected - Attempting to connect to the Ooma network
Device Settings: Waiting for Configuration
To be clear, my ooma account has been set up using the activation code on the bottom, got a (great!) phone number, and credit card was charged about $5 for a month of fees. The https://my.ooma.com/account/services shows the device with the correct MAC address.
I also did a factory reset ( trash+stop keys, as suggested in another port) with no improvement.
I contacted live support and they called back and left a voice mail saying "There's a problem with your unit. You need to buy a more recent one."
I've seen another very similar post and it was solved by having the firmware updated. Should be easy enough, however this is where the bugs show up. The pc connected to the Home Network port can surf the internet except for: www.ooma.com
What is going on? I'm wondering if the Telo has the ip address of www.ooma.com hardcoded into the firmware?
There's got to be a way to update the firmware. Isn't there?