Hub stays red - after router config
Posted: Thu Aug 20, 2009 7:32 pm
I received and activated my ooma a few weeks ago, and also initiated the phone number port. I never touched the ooma other than to take it out of the box to get the MAC address.
Three weeks later (today), the port was completed -- I'm assuming so, anyway... ooma never sent me a confirmation on the day (I was told I would get one?), but today is two days after their expected port date from a previous email, and our Vonage was disconnected and the service was canceled today. So I took out the ooma and started reading about hooking it up.
My configuration is as follows:
modem > router > ooma hub > switch > PCs
No land line. My router out line goes into the "modem" jack in the ooma hub, and "home" jack goes to the in jack on the switch. The phone is connected to the "phone" jack on the ooma hub. The "wall" and "usb" jacks are not connected.
I hooked the hub up without powering off modem/router/computers (mistake, I know). Got the red ooma tab and buttons, but I knew not long after I plugged the ooma in that I should've powered everything off first. Thinking it was too late to continue and expect it to work, I stopped and jumped online to see how to reset the hub. After figuring that out, I did the following:
1) Powered *everything* off (modem, router, ooma hub, switch, PCs)
2) Powered the ooma hub on with a reset (held tab down prior to turning on, and held for 30 seconds after powering up)
3) Let it cycle until it looked like it wasn't going to do anything else
3) Powered modem
4) Powered router
5) Powered switch
6) Powered main PC
7) Opened browser on PC and surfed for 10 minutes
Ooma tab is still blinking red, and the 1 & 2 lights and > and >> lights are all solid red. Internet connection is fine (I'm on now posting this). No dial tone to phone.
What might be wrong, and what else can I try? Or is this something ooma support will have to help with (I haven't tried that, as they're closed -- will try tomorrow if no one here can help before then).
Thanks in advance.
Three weeks later (today), the port was completed -- I'm assuming so, anyway... ooma never sent me a confirmation on the day (I was told I would get one?), but today is two days after their expected port date from a previous email, and our Vonage was disconnected and the service was canceled today. So I took out the ooma and started reading about hooking it up.
My configuration is as follows:
modem > router > ooma hub > switch > PCs
No land line. My router out line goes into the "modem" jack in the ooma hub, and "home" jack goes to the in jack on the switch. The phone is connected to the "phone" jack on the ooma hub. The "wall" and "usb" jacks are not connected.
I hooked the hub up without powering off modem/router/computers (mistake, I know). Got the red ooma tab and buttons, but I knew not long after I plugged the ooma in that I should've powered everything off first. Thinking it was too late to continue and expect it to work, I stopped and jumped online to see how to reset the hub. After figuring that out, I did the following:
1) Powered *everything* off (modem, router, ooma hub, switch, PCs)
2) Powered the ooma hub on with a reset (held tab down prior to turning on, and held for 30 seconds after powering up)
3) Let it cycle until it looked like it wasn't going to do anything else
3) Powered modem
4) Powered router
5) Powered switch
6) Powered main PC
7) Opened browser on PC and surfed for 10 minutes
Ooma tab is still blinking red, and the 1 & 2 lights and > and >> lights are all solid red. Internet connection is fine (I'm on now posting this). No dial tone to phone.
What might be wrong, and what else can I try? Or is this something ooma support will have to help with (I haven't tried that, as they're closed -- will try tomorrow if no one here can help before then).
Thanks in advance.