I just got a new Telo to replace my Hub. I searched the forums to learn that to do the upgrade I had to call the customer service number and that they would make the magic happen.
I did so and was told that first I needed to activate my Telo, and THEN call customer service and they would transfer the old Hub number over to the New Telo.
So incase anyone else needs to the "new" process for upgrading from a Hub... You have activate the New Telo first. Then you call customer Service at 1-888-711-6662 and request them to move your existing "Hub number" over to the new Telo. They asked me to provide the Telo activation code to complete the process. and Now I wait for up to 24 hours for the account transfer (Extremely similar to porting your old number to your Ooma account) to finish.
Anyway... just providing an FYI.
Hardware: Hub with 1 Scout
Packet 8 Port: 1/30/10 to 2/8/10
Internet: 20 Mbps / 4 Mbps
Setup: SB6120 / Router / Hub
Cool to have the new phone at least...
Wondering why you "upgraded". I have a rather old Telo - and lights not working on mine and somewhat quirky but it works. Wondering about upgrading - and whether it will work better.