Page 1 of 1

Upgrading from old Ooma HUB to new Telo2

Posted: Sun Apr 18, 2021 10:41 am
by omandave
Hi all.
I just got a new Telo to replace my Hub. I searched the forums to learn that to do the upgrade I had to call the customer service number and that they would make the magic happen.

I did so and was told that first I needed to activate my Telo, and THEN call customer service and they would transfer the old Hub number over to the New Telo.

So incase anyone else needs to the "new" process for upgrading from a Hub... You have activate the New Telo first. Then you call customer Service at 1-888-711-6662 and request them to move your existing "Hub number" over to the new Telo. They asked me to provide the Telo activation code to complete the process. and Now I wait for up to 24 hours for the account transfer (Extremely similar to porting your old number to your Ooma account) to finish.

Anyway... just providing an FYI.
Cheers Yall :D

Re: Upgrading from old Ooma HUB to new Telo2

Posted: Fri Apr 23, 2021 10:08 pm
by biospot
So, did you need to agree to pay the monthly service charges? Or are you going to be grandfathered in to keep the free phone using the Telo? Curious what you did about that part..

Cool to have the new phone at least...

Biospot

Re: Upgrading from old Ooma HUB to new Telo2

Posted: Tue Apr 27, 2021 5:18 am
by mikylajoy
Should not be new service charges - other than the tax thing. Isn't that right?

Re: Upgrading from old Ooma HUB to new Telo2

Posted: Tue Apr 27, 2021 5:19 am
by mikylajoy
Thanks for the information.

Wondering why you "upgraded". I have a rather old Telo - and lights not working on mine and somewhat quirky but it works. Wondering about upgrading - and whether it will work better.

Re: Upgrading from old Ooma HUB to new Telo2

Posted: Wed Jun 09, 2021 4:26 pm
by alternety
I believe that if you remove the Ooma Hub, it will remove the existing lifetime free arrangement. New device/new costs.