options after replacing Comcast with Ooma and using an alarm?
Posted: Tue May 04, 2021 10:34 am
While I do not understand why, it is clear from the discussions that when the Ooma is in Alarm system mode the DTMF tones do not get passed during a call. This means when you call your bank or Ooma customer service and they say “make a selection from the following menu” you are hosed! Not being able to make keypad selections is not an acceptable option.
I have been talking with customer service for hours and they do not seem to even know this problem exists much less how to overcome it. My question is what are my options and what do people recommend?
1) Is there any option to communicate not using Alarm mode? I have tried turning it off and then my tones are back, but the panel cannot call out/connect.
2) If I purchase a Linx can anyone confirm:
a. The Linx can be put in Alarm mode while the Ooma is in Phone/Fax? Is the reverse also true (Ooma Alarm Linx Phone/Fax)? I read this but would like to be sure before I buy.
b. The Linx would probably be in the basement and a good 50-60 feet from the Ooma is that an issue? How well does the Linx really work, and would you trust it any less than the Ooma to connect to an alarm monitoring station?
3) The best option seems to be to buy another Ooma dedicated to the alarm. Can one add a second Ooma to an existing account (different number of course)?
4) What have I not thought of?
Any suggestions greatly appreciated.
Thanks
I have been talking with customer service for hours and they do not seem to even know this problem exists much less how to overcome it. My question is what are my options and what do people recommend?
1) Is there any option to communicate not using Alarm mode? I have tried turning it off and then my tones are back, but the panel cannot call out/connect.
2) If I purchase a Linx can anyone confirm:
a. The Linx can be put in Alarm mode while the Ooma is in Phone/Fax? Is the reverse also true (Ooma Alarm Linx Phone/Fax)? I read this but would like to be sure before I buy.
b. The Linx would probably be in the basement and a good 50-60 feet from the Ooma is that an issue? How well does the Linx really work, and would you trust it any less than the Ooma to connect to an alarm monitoring station?
3) The best option seems to be to buy another Ooma dedicated to the alarm. Can one add a second Ooma to an existing account (different number of course)?
4) What have I not thought of?
Any suggestions greatly appreciated.
Thanks