Two phone numbers, one phone. Why doesn't this work?
Posted: Fri Aug 21, 2009 9:37 am
Hi everyone,
I've just installed my hub and scout this week after having nothing but a mobile phone for the last 10 years. I've had some issues setting the system up -- called customer support and spent a few hours trying to get it straightened out -- but a few things just aren't making sense to me.
For instance -- is there a way to get my phone (which is attached to a Scout, which is assigned its own number) to ring when someone calls the primary number? The "1" button lights up, I can pick up the call, but it won't ring my phone no matter what. I was hoping that there could be a setup such that if someone calls my primary number, all the phones in the house ring, but if they call my work number, only the phone in my office rings. I don't quite understand why the system can't ring the phone through the Scout, since it *can* flash the lights and pick up the call.
Is there a clever way to wire this system to make it work?
The other question, which is almost identical to the first one, but is more (I think) about account settings, is whether there's some ingenious way to set up an ooma system so that there are two phone numbers, each with independent voicemail greetings ... but the catch is, there's only one phone. I only own one phone. I don't want to go buy another if I don't have to. I just want people to get a voicemail greeting dependent on the number they dialed. But apparently, if you only have one phone, and you provision a Scout for personal use (to get a second voicemail box), that means that one of your numbers will never audibly ring no matter how you set it up?
Thank you. I appreciate all the helpful answers here on the forums. I have consulted a lot of threads here in the past week and they've all saved me a lot of frustration!
-- Kate
I've just installed my hub and scout this week after having nothing but a mobile phone for the last 10 years. I've had some issues setting the system up -- called customer support and spent a few hours trying to get it straightened out -- but a few things just aren't making sense to me.
For instance -- is there a way to get my phone (which is attached to a Scout, which is assigned its own number) to ring when someone calls the primary number? The "1" button lights up, I can pick up the call, but it won't ring my phone no matter what. I was hoping that there could be a setup such that if someone calls my primary number, all the phones in the house ring, but if they call my work number, only the phone in my office rings. I don't quite understand why the system can't ring the phone through the Scout, since it *can* flash the lights and pick up the call.
Is there a clever way to wire this system to make it work?
The other question, which is almost identical to the first one, but is more (I think) about account settings, is whether there's some ingenious way to set up an ooma system so that there are two phone numbers, each with independent voicemail greetings ... but the catch is, there's only one phone. I only own one phone. I don't want to go buy another if I don't have to. I just want people to get a voicemail greeting dependent on the number they dialed. But apparently, if you only have one phone, and you provision a Scout for personal use (to get a second voicemail box), that means that one of your numbers will never audibly ring no matter how you set it up?
Thank you. I appreciate all the helpful answers here on the forums. I have consulted a lot of threads here in the past week and they've all saved me a lot of frustration!
-- Kate