Changing Telo units

[bigdog]

I have an original Telo unit that I believe has died, no lights, not showing up on my network at all, etc. Power supply shows 5VDC so I assume it is the unit itself. If I was to get a new Telo 2 unit, how do I switch my account over to the new one?

Thanks,

[murphy]

Contact support, tell them you want to replace a dead Telo with a new one, and give them the data from the label on the bottom of the new unit. Do not activate the unit like you did the first time.

[bigdog]

Ok that doesn't sound too complicated. Now just have to decide whether to get the white one or black one.

Do the new Telo 2 units have more clear calls? Most of the ones on my old one sounded like it was underwater or would cut out.

[murphy]

Cutting out is likely to be an internet problem. At one point my outbound audio was very bad. The problem turned out to be a cable modem that was randomly discarding up to 17% of the outbound packets. A new cable modem fixed that problem.

[bigdog]

From the tests I have run my connection seems pretty good and clean. That being said my modem and router are getting old so I guess I should be replacing them sometime soon too.

The ooma calls sounded like there was an echo with it and muddled. That is why I was weighing about replacing the telo or just cancelling my account.

[Froggie]

Greetings! I have (2) Base Stations in front of me. Is there an easy way to tell if the unit is a TELO vs TELO Air (they are both 6-button units <one WHITE, one BLACK>... the label says nothing to distinguish the two, no info on site related to model #s)?

Any help, greatly appreciated!

[Robek]

Try using the Telo web ui, and navigate to the "Wireless" and "Bluetooth" menus. If they indicate that the Telo can't detect a wireless or bluetooth adapter, then it's probably not a Telo Air.

[Froggie]

Thanx @Robek, great suggestion! Both units turned out to be TELO base units... no wireless or Bluetooth.