Ooma Forums

Hi -

There have been several similar issues all with different resolutions so wanted to post my situation as well.

Activated ooma with a NEW phone number (and will keep any landline conversation out of this to help eliminate variables).

Have a 2Wire integrated DSL modem/router with SBC (ATT) service. With this, there's no choice but to have ooma behind the router. (trying to avoid swapping this out at this point)

Opened up all UDP and TCP ports required by ooma (per tech article) on router's firewall.

Restart all components and ooma tab blinks red while 1 and 2 remain solid red.

Notes: Router assigns 192.168.1.79 to ooma however ooma's IP range is in the 172s. Navigating to these IPs listed result in the same as navigating to setup.ooma.com where the status remains "registering ...". MAC addr. is correct.

Any thoughts in helping resolve this problem are greatly appreciated. Thank you.

Did you register your hub before you hooked up the equipment?
Use a magnifying glass on the MAC address on the bottom the hub since B and 8 are easily confused.

...B and 8 are easily confused...

same for D and 0

ooma was activated before hooking up. Have asked CS for MAC as I could not find a place in the lounge to verify against the sticker. Anyone know where this info can be found or is CS the only place?

Saw in another thread that this info "would be something useful to display to the user" but did not know if implemented.

Thanks for the replies.

No Customer Service is the only source for this particular problem.
888-711-6662

Wayne

Thanks for the #. After calling ooma, I indeed typed an 8 where these should have been a B in the MAC address. As far as I'm concerned, both looking at the box and ooma sticker, it's an eight...however my router doesn't lie.

Not to beat a dead horse but this really needs to be addressed. The rep was able to look up my point of purchase etc. How about having the customer enter more than just MAC to check against? If you don't want S/N's flying all over the net, a simple checksum (plenty of MD5 samples out there) will do.

Well now I wait up to 48 hours for someone to be able to update the MAC over at ooma. Still looking forward to being part of the community - thanks for the replies.

Glad you found the solution. Shame it takes up to 48hrs.
Welcome to the forum.

IMHO, it easy to confuse between B and 8, or D and 0. However it easier to see them at b and 8, or d and 0.

It's perfectly ok to write hex number in lower case lether (abcdef), and ooma should consider this

Agreed!