Not able to get through the customer service 1-888-711-6662

[dshinnick]

Try calling first thing in the morning. When I called recently I was told that because of their recent price reduction, they had sold a lot of units and were swamped with calls, but that they were ramping up their tech support staff.

dave

[sgrunspan]

When I bought my first unit about three weeks ago I made several support calls and never waited more than 3 minutes. In the last few days I have also had to wait more than 15 minutes, at which point I hang up. But I finally did get through and they confirmed they are swamped and ramping up. If this is the worst thing that happens, i.e. the customer service is overwhelmed for a few days after a sale, that would still make them about a billion times better than ATT,Sprint, and ten billion times better than verizon.

[Soundjudgment]

I consider during such times to make it a 'positive' experience. For instance, while there might not be a warm and caring person sitting and waiting for your call on the other end of the Support line, you DO get to hear a mini Piano Concerto! So any port in the storm...