Busy signal on outgoing call?
Posted: Mon Sep 28, 2009 8:24 am
New to Ooma. I set up Ooma BEHIND my router because I have a Windows Home Server in my home and installing Ooma between my TWC cable modem and DLink DIR-655 router made the WHS remote access NOT work. No problem with getting Ooma to work BEHIND my router except for calling OUT it rings the phone on the other end but the Ooma phone goes to busy signal. The outside person can call IN and I can answer on Ooma and talk just fine. I can call in to the Ooma line and leave voicemail, retreive it, get an email that I got voicemail, everything just fine.
I have setup Ooma to NOT use a landline, it is connected to just a phone. I've tried 2 phones, a 3 phone cordless and an old regular Bell tone dial phone, same behavior with both.
I go to setup.ooma.com with my netbook connected to the HOME port and everything shows connected OK except Phone Line shows disconnected. Not sure if that's Phone or Phone Line to landline. If it's landline then that's correct, it's NOT connected to landline (nothing in WALL port) and wasn't setup for landline. On network tab, I set it to use Modem Port MAC Address: Use Built In per another post here, no change. I did NOT put the IP in the DMZ as also suggested here. Would that fix it?
IP address on Ooma is fine, it gets 192.168.0.xxx from my DLink DIR-655, wired of course. My home network works like always with Ooma connected this way. I have a blue Ooma tab and no other red lights.
I did a factory reset, hold Ooma tab 30 seconds, repowered everything, AFTER I took Ooma out from between my Modem and Router and put it BEHIND my router. Didn't fix it, but still have blue Ooma tab, dial tone, everything working except busy signal trying to call out.
Help!! I need to get this working satisfactorily before porting my old number to this and disconnecting from TWC Digital Phone serice.
Edit: Could this be that I have Time Warner Digital Phone connected to my cable modem somehow? I guess I could temporarily disconnect that and see if that fixes it. I don't have Ooma connected to my house phone wiring any way, but perhaps because Digital Phone goes somehow over the "internet" that's the problem. Ideas?
I have setup Ooma to NOT use a landline, it is connected to just a phone. I've tried 2 phones, a 3 phone cordless and an old regular Bell tone dial phone, same behavior with both.
I go to setup.ooma.com with my netbook connected to the HOME port and everything shows connected OK except Phone Line shows disconnected. Not sure if that's Phone or Phone Line to landline. If it's landline then that's correct, it's NOT connected to landline (nothing in WALL port) and wasn't setup for landline. On network tab, I set it to use Modem Port MAC Address: Use Built In per another post here, no change. I did NOT put the IP in the DMZ as also suggested here. Would that fix it?
IP address on Ooma is fine, it gets 192.168.0.xxx from my DLink DIR-655, wired of course. My home network works like always with Ooma connected this way. I have a blue Ooma tab and no other red lights.
I did a factory reset, hold Ooma tab 30 seconds, repowered everything, AFTER I took Ooma out from between my Modem and Router and put it BEHIND my router. Didn't fix it, but still have blue Ooma tab, dial tone, everything working except busy signal trying to call out.
Help!! I need to get this working satisfactorily before porting my old number to this and disconnecting from TWC Digital Phone serice.
Edit: Could this be that I have Time Warner Digital Phone connected to my cable modem somehow? I guess I could temporarily disconnect that and see if that fixes it. I don't have Ooma connected to my house phone wiring any way, but perhaps because Digital Phone goes somehow over the "internet" that's the problem. Ideas?