Resolved: Frustrating - from sort of working to not
Posted: Sun Nov 01, 2009 7:57 am
Hi, appreciate any advice/help. New Telo - have been through all sorts of configs, including the suggested 2b then 2a in order to get downloads (I had to perform the factory reset to get flashing red then blue lights, etc., but it did finally work). I changed the port config to put the Telo between the modem and the wireless router. It sort of worked. I would get the Telo dial tone some times, and if I dialed my mobile from my cordless phone (base for cordless was connected to Phone jack on Telo) it would sometimes work and often not. If I hung up and pressed Talk again on cordless handset, usually no dial tone unless I hung up and waited for a bit. Occassionally, the call would go through. Typically at this point I had no lights on ooma except for orange blink on Play button for voice mail - no blue or blinking blue logo, just black.
Similar issues dialing to the Telo number (yes, activation was done above and worked fine, and I've been into My Ooma and setup.ooma.com). So I finally got frustrated with this and decided to review everything in My Ooma and setup.ooma.com - and check my config on my modem. I made sure that the PPoe User Name and PW were the same on the ooma setup as the modem config. Checked a few other things, no changes really. I saved, went back later to look, and all lights across bottom were solid blue, no logo light (blue or red). From this point on, I have not been able to get a dial tone or get anything to work. I have tried several power cycles on all components, and I have not been able to get a factory reset (Trash and Stop) to work at all on the Telo - it just keeps coming back up with solid blue across bottom (after a power cycle, you see solid 1 and 2, then it shifts to solid Trash and Envelope quickly then to solid bottom row). I have even moved Telo, powered it up and plugged directly to my MacBook and rebooted MacBook to see if I could get to setup.ooma.com with direct ip in this way, and it did work and I could review/update.
Sorry for long msg, but I wanted to try and answer all questions that might come up front, or as many as possible. Very frustrated, as I have set up lots of stuff at house (wireless iTunes inside/outside house, video/audio streaming, etc.) and have never had this much of a challenged trying to troubleshoot something. Here are other specs:
- Netopia modem from Bellsouth/AT&T
- Highest speed DSL available from AT&T (and yes, I went to the speed test site and everything passed w flying colors)
- New Telo with configs/process described above (and with crappy power connection that comes unplugged)
- Time Capsule Apple wireless router, with a network of Apple express routers/iTunes devices and an Apple Extreme router upstairs and AppleTV (all work together flawlessly)
- I selected/activated a new number from Telo/Ooma - my landline is still active (since I just started this over the weekend and it hasn't worked yet) and DSL is of course active on same old number. I have noticed that calls can still come in on old number/land line too.
Let me know if other details/answers are needed - again, appreciate help.
Similar issues dialing to the Telo number (yes, activation was done above and worked fine, and I've been into My Ooma and setup.ooma.com). So I finally got frustrated with this and decided to review everything in My Ooma and setup.ooma.com - and check my config on my modem. I made sure that the PPoe User Name and PW were the same on the ooma setup as the modem config. Checked a few other things, no changes really. I saved, went back later to look, and all lights across bottom were solid blue, no logo light (blue or red). From this point on, I have not been able to get a dial tone or get anything to work. I have tried several power cycles on all components, and I have not been able to get a factory reset (Trash and Stop) to work at all on the Telo - it just keeps coming back up with solid blue across bottom (after a power cycle, you see solid 1 and 2, then it shifts to solid Trash and Envelope quickly then to solid bottom row). I have even moved Telo, powered it up and plugged directly to my MacBook and rebooted MacBook to see if I could get to setup.ooma.com with direct ip in this way, and it did work and I could review/update.
Sorry for long msg, but I wanted to try and answer all questions that might come up front, or as many as possible. Very frustrated, as I have set up lots of stuff at house (wireless iTunes inside/outside house, video/audio streaming, etc.) and have never had this much of a challenged trying to troubleshoot something. Here are other specs:
- Netopia modem from Bellsouth/AT&T
- Highest speed DSL available from AT&T (and yes, I went to the speed test site and everything passed w flying colors)
- New Telo with configs/process described above (and with crappy power connection that comes unplugged)
- Time Capsule Apple wireless router, with a network of Apple express routers/iTunes devices and an Apple Extreme router upstairs and AppleTV (all work together flawlessly)
- I selected/activated a new number from Telo/Ooma - my landline is still active (since I just started this over the weekend and it hasn't worked yet) and DSL is of course active on same old number. I have noticed that calls can still come in on old number/land line too.
Let me know if other details/answers are needed - again, appreciate help.