New user here. I have been reading the documentation and have a concern about the system doing what I want.
I signed up for the premier service to have two lines. I am planning to port two existing numbers if the system will work.
This is what I want:
One number for voice, Broadband Answering Machine to answer and record messages.
Second number for FAX machine and the FAX machine to automatically receive faxes. *99 for outgoing faxes is not a problem.
Tech support told me to assign the Scout for voice number and the Hub for the fax number. I was told the fax number would not be available until the porting was finished; therefore there is no way to currently test this setup.
The system told me that I could not assign the main system number(which is the voice number) to a personal device.
Is there a way to make this work??
Fax machine, on the Hub, automatically receiving faxes; and voice phones, on the Scout, with the BAM automatically answering and recording messages.
Thank you for your time.
Ty
porting two lines and using fax machine
Re: porting two lines and using fax machine
Hello! I'm sorry you are having the same problem as me.
What do you mean by you were told that? fax number would not be available until the porting was finished
Until the porting was finished? What port are you talking about?
I have the same problem. I got two lines, and I did follow all the instruction: *99 for outgoing faxes: assigned the Scout for voice number and the Hub for the fax number, It just doesn't work.
My fax was working when I had a land line, and now that I have ooma I can't fax or receive any. I can't return the Ooma system since already been more than 90 days I got it; I guess I'm stuck as you.
I just hope someone we'll help us on this.
Good Luck!
What do you mean by you were told that? fax number would not be available until the porting was finished
Until the porting was finished? What port are you talking about?
I have the same problem. I got two lines, and I did follow all the instruction: *99 for outgoing faxes: assigned the Scout for voice number and the Hub for the fax number, It just doesn't work.
My fax was working when I had a land line, and now that I have ooma I can't fax or receive any. I can't return the Ooma system since already been more than 90 days I got it; I guess I'm stuck as you.
I just hope someone we'll help us on this.
Good Luck!
Re: porting two lines and using fax machine
The article below provides additional info on getting faxing to work with ooma.
http://cp-ooma.talismaonline.com/al/126 ... 1431&bt=4n
http://cp-ooma.talismaonline.com/al/126 ... 1431&bt=4n
Re: porting two lines and using fax machine
Hello mystore8,
Tech support told me that I would not be able to assign my current land line FAX number to the Hub until the porting of that line was complete.
And the system will not allow me to enter the complete number, only the area code and first 3 digits to search fo an available number.
Hello scots,
Clicking on your link only brought up a blank page for me??
Once I copied the address and repasted, I got it to work. Yes, I have read that page before. This time, I went to the external link. It seems like we are out-of-luck for faxing. I will begin investigating the internet fax services.
Looks like I will be canceling the premier service and just porting over the voice line, unless tech support can find a way to make this happen
http://cp-ooma.talismaonline.com/al/126 ... 1431&bt=4n
http://www.soft-switch.org/foip.html
Tech support? Can we get this to work??
Ty
Tech support told me that I would not be able to assign my current land line FAX number to the Hub until the porting of that line was complete.
And the system will not allow me to enter the complete number, only the area code and first 3 digits to search fo an available number.
Hello scots,
Clicking on your link only brought up a blank page for me??
Once I copied the address and repasted, I got it to work. Yes, I have read that page before. This time, I went to the external link. It seems like we are out-of-luck for faxing. I will begin investigating the internet fax services.
Looks like I will be canceling the premier service and just porting over the voice line, unless tech support can find a way to make this happen
http://cp-ooma.talismaonline.com/al/126 ... 1431&bt=4n
http://www.soft-switch.org/foip.html
Tech support? Can we get this to work??
Ty
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Mojo
- Ooma Moderator
- Posts:98
- Joined:Fri Jun 27, 2008 11:54 am
- Location:Palo Alto, California
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Re: porting two lines and using fax machine
As the article mentions, we don't guarantee 100% reliability for faxing with ooma at this time. However, you should be able to test if inbound faxes work OK without porting your phone number.
As a test, can you try moving your Scout phone number to your ooma Hub? Afterwards, trying giving that number a call and check if your fax machine (that is connected to the Hub) picks up OK.
As a test, can you try moving your Scout phone number to your ooma Hub? Afterwards, trying giving that number a call and check if your fax machine (that is connected to the Hub) picks up OK.
Re: porting two lines and using fax machine
A little late in replying here.
Thank you, Mojo. I have not tried that test yet. Nor sure if I reallly understand it exactly.
Received an email from Josh with technical support telling me that the setup should work so I went ahead and faxed over my LOA to port the second FAX number. Once both numbers are ported I will setup and see how things work, then report here for everyone's information.
Ty
Thank you, Mojo. I have not tried that test yet. Nor sure if I reallly understand it exactly.
Received an email from Josh with technical support telling me that the setup should work so I went ahead and faxed over my LOA to port the second FAX number. Once both numbers are ported I will setup and see how things work, then report here for everyone's information.
Ty
Re: porting two lines and using fax machine
Porting of first number for voice was completed January 27th.
Porting of second number for FAX was completed March 4th.
Wireless phone base has been being used in the Scout awaiting the completion of the second port request.
I assigned the Hub to the second number for FAX.
The Scout is unassigned because I keep getting an error message about not being able to assign the original main number from shared devices.
Initial test with a cell phone seems to indicate the system will work fine.
Tomorrow, March 5th, will be the first day of actual operation.
Any problems will be noted here FYI.
Ty
Porting of second number for FAX was completed March 4th.
Wireless phone base has been being used in the Scout awaiting the completion of the second port request.
I assigned the Hub to the second number for FAX.
The Scout is unassigned because I keep getting an error message about not being able to assign the original main number from shared devices.
Initial test with a cell phone seems to indicate the system will work fine.
Tomorrow, March 5th, will be the first day of actual operation.
Any problems will be noted here FYI.
Ty
Re: porting two lines and using fax machine
can you clarify?
What you are saying is that you sucessfully ported INTO an Ooma Scout?
I was not aware Ooma ports into Scouts.. (only thought they did Hubs)
What you are saying is that you sucessfully ported INTO an Ooma Scout?
I was not aware Ooma ports into Scouts.. (only thought they did Hubs)