OOMA TELO HANDSET

[Groundhound]

I am not happy with the overall call volume levels. I can barely hear the other person with it cranked all the way up

Interesting. If you go to Menu > Sound Settings > Earpiece Volume, what level is checked?

[Wiz_Bang]

Maximum checked

[WayneDsr]

Interesting. My handset is actually loud on the earpiece, not so loud on the speaker phone, but once turned up is fine. Caller states I sound loud and clear. It might even be a bit better than my ooma hub.

Wayne

[Groundhound]

Maximum checked

Sounds like perhaps they need to change the level between steps then. The default setting is "2", which is comfortable for me, but people have different needs.

[Dennis P]

Maximum checked

We are cranking up the volume of the max level in the next release.

[WayneDsr]

Maximum checked

Sounds like perhaps they need to change the level between steps then. The default setting is "2", which is comfortable for me, but people have different needs.

Yep, I just checked mine and it is set to 2. Can't imagine wanting it any louder.

Wayne

[Wiz_Bang]

Well I have excellent hearing and even with it at max it still sounds muffled. I cranked up the speaker phone setting so tomorrow I will give that shot and see if it sounds any better for loudness. I compared this handset with my current Panasonic 6.0 DECT and hands down the Panasonic settings are only half way up and are plenty loud. I hope the volume settings and few other issues get corrected soon. I would really like this product to work for me, but overall am disappointed in its performance. I would loving nothing more than to dump Time & Warner and use this product.

[Dennis P]

Well I have excellent hearing and even with it at max it still sounds muffled. I cranked up the speaker phone setting so tomorrow I will give that shot and see if it sounds any better for loudness. I compared this handset with my current Panasonic 6.0 DECT and hands down the Panasonic settings are only half way up and are plenty loud. I hope the volume settings and few other issues get corrected soon. I would really like this product to work for me, but overall am disappointed in its performance. I would loving nothing more than to dump Time & Warner and use this product.

If you have a good high-speed Internet connection, you can also experiment with a higher bandwidth codec which may sound sound better for you. Try dialing *98 before a call. If you like that, you can set it permanently inside My Ooma under System Preferences.

[Wiz_Bang]

Isn't that already set if shows under:

System Preferences:

and this checked ----> Enable high-bandwidth codec

[Wiz_Bang]

I ran a check so here are my results, so I don't think up/download speeds are an issue for me.

VoIP test statistics
--------------------
Jitter: you --> server: 4.1 ms
Jitter: server --> you: 5.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 22128264 bps
Upload speed: 1684472 bps
Download quality of service: 79 %
Upload quality of service: 93 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 41 ms
Average download pause: 1 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 21 ms
Estimated download bandwidth: 31200000bps
Route concurrency: 1.4099615
Download TCP forced idle: 23 %
Maximum route speed: 32767496bps