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No incoming calls after porting completed
Posted: Sat Jan 10, 2009 8:03 am
by chi-dg
I got an email yesterday that porting was complete, but we cannot receive calls on the ported number any more. Callers get a message that the subscriber is not in service - any help is appreciated.
Re: No incoming calls after porting completed
Posted: Sat Jan 10, 2009 10:55 pm
by corbinzak
This happened to me. Porting was completed and by late Monday I was able to receive calls. You may want to contact customer service on Monday due to the porting department only open Monday thru Friday.
Re: No incoming calls after porting completed
Posted: Sun Jan 11, 2009 12:59 pm
by wase4711
and, unplug your ooma boxes for at least 30 seconds, and plug them back in to see if that works..
"when in doubt, reboot"..
Re: No incoming calls after porting completed
Posted: Sun Jan 11, 2009 1:33 pm
by chi-dg
Thanks for the suggestions, I called customer service and they fixed it. I can now receive calls!
Re: No incoming calls after porting completed
Posted: Sun Jan 11, 2009 4:12 pm
by wase4711
what was the problem, and how did they fix it?