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- Joined: Mon Oct 05, 2009 3:09 pm
Sorry I had to give this it's own post since there are numerous posts with Telo handset issues. However, email seems to be down and I need to know the best way to get this information to Dennis P.
Dennis, please read the posts regarding all the issues with the Telo handset and advise. Mine is freezing up constantly and I have to unplug the battery in order to get it to work again.
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- Joined: Fri Dec 04, 2009 7:41 am
- Location: Richmond, Virginia USA
Although the sound quality on my Telo Handset is very good, the handset will freeze sporadically. The backlight and button push sounds are functioning, however, the handset doesn't respond to any of the function or entry buttons. I too must unplug the battery in order to reset the Handset. This is after the firware update.
Has anyone found a solution to this?
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Same problem as you. Have to unplug the battery. Nothing else seems to work. I'm afraid we Telo-Handset users have been tricked into a pre-beta release of hardware/software.
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My handset also freezes at times preventing me from pushing buttons to make a call, or use the menu. It seems to go away if left to its own, but very inconvenient.
- Ooma Moderator
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Sorry it took so long to weigh in on this thread. Not enough hours in the day...
Handset "freezing" may be exasperated if you are operating the handset near the limits of its range. We have a version that will go out shortly which should help boost the range (YMMV). In the meantime, try moving the handset closer to the base and see if that helps.
If you are operating the handset next to or well within the range of the Telo, then there may be a different problem. When the handset "freezes", is the time on the screen correct (or does it show a time in the past)? Do you ever see it say "Telo 100" instead of the normal home screen?
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- Joined: Mon Apr 13, 2009 2:27 pm
when you say a "new version," do you mean a new handset or new software? Mine's now doing the same thing now as well. Pulling the battery everyday, i'm starting feel like my house phone is blackberry!
Last edited by wtnixon
on Tue Dec 15, 2009 7:40 pm, edited 1 time in total.
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I'm pretty sure he means software.
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Groundhound wrote:I'm pretty sure he means software.