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Problems with Connecting through the Hub

Posted: Sun Dec 13, 2009 1:50 pm
by vivsharna
I have been using Ooma quite successfully here in Denmark ...till recently . I just changed apartments today and have a new cable/internet connection. The internet works fine, but I cannot get the hub to work. When I connect the ethernet from the cable modem into the hub modem, I get the green solid light and the yellow blinking light , but instead of the usual blue light, I get the red blinking lights on 1&2. I also did a reset of the hub, but still no luck. Interestingly if i connect the ethernet from the cable modem to my computer directly, I can surf the internet. Would appreciate if somebody can guide me.

VS

Re: Problems with Connecting through the Hub

Posted: Sun Dec 13, 2009 1:52 pm
by murphy
Any time that you change what is connected to a cable modem you must power cycle the cable modem so it forgets the MAC address of the last device that connected.

Re: Problems with Connecting through the Hub

Posted: Sun Dec 13, 2009 2:00 pm
by vivsharna
Thanks for the quick reply Murphy. But I did power cycle the Cable modem with no luck....
VS

Re: Problems with Connecting through the Hub

Posted: Sun Dec 13, 2009 2:04 pm
by murphy
Log into the config page of the hub and click the radio button on the Network page that says to use the built-in MAC address and then click Update. Also set the connection type to Dynamic (DHCP).
Power cycle everything once more.

Re: Problems with Connecting through the Hub

Posted: Mon Dec 14, 2009 2:28 am
by vivsharna
Can you please explain how to "log into the config page of the hub". My computer does not talk to the hub..there is no connection as the internet does not work through the hub...

Re: Problems with Connecting through the Hub

Posted: Mon Dec 14, 2009 4:33 am
by murphy
vivsharna wrote:Can you please explain how to "log into the config page of the hub". My computer does not talk to the hub..there is no connection as the internet does not work through the hub...
Connect your computer to the Home port of the hub.
Connect to
http://setup.ooma.com
If that doesn't work, connect to
http://172.27.35.1

Re: Problems with Connecting through the Hub

Posted: Mon Dec 14, 2009 2:39 pm
by vivsharna
Thanks for your help. After a little bit of experimentation (and almost no help from service) figured out how to make it work. I have a DHCP single IP address. Using my computer, I figured out the network connection details and then assigned those in the Advance tab of the ooma config page and that did it. I did not change the MAC address setting, but did change to DHCP.

The phone works fine. Happy ending!

Re: Problems with Connecting through the Hub

Posted: Sat Dec 19, 2009 12:24 am
by adalnay
You can get the info that you need to input in the network settings of Ooma by looking under the Status tab of your router. I have a Linksys WRT110. Obviously, make sure you cable/dsl modem is connected to the router.