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Porting experiences

Posted: Sat Jan 30, 2010 8:53 am
by srivenkat

I have been using Ooma for a couple of days now and have a pending port request.
I am porting my number from Lingo. Just wondering what peoples' experiences have
been in terms of how fast the port happened and also any specific experience with
porting FROM Lingo TO Ooma.


Re: Porting experiences

Posted: Sat Jan 30, 2010 9:17 am
by murphy
My port from Vonage took 3 weeks.

Make sure that your payments to Lingo are up to date since an outstanding charge will prevent the port from going through.

Re: Porting experiences

Posted: Sat Jan 30, 2010 9:34 am
by jviola
I started my porting process from Verizon on Dec 31st and it was completed yesterday on Jan 29th. The reason it took so long was they sent my LOA form to the wrong email address. I called back on Jan 10th to get an update and they said they were waiting for me to sign the LOA and send in a copy of my phone bill. I told them that I never received the email. The support person said they would send it again. I still didn't recieve the email so I called again. We realized that they had the wrong email address. So I ask for them to send it again. Let's just say that it took almost 9 days and 8 phone calls for them to finally send me the LOA form. The support isn't the best, but the phone system is great.

I am now ported over, but I think I still need to call verizon to cancel. I had previously talked to verizon and they told me once the number was ported over that my phone service would be cancelled and I wouldn't have to call them. I"m not sure how it works, but I thought that once you ported over that the other phones in your house would work on ooma as long as ooma was plugged in the wall? My upstair phone doesn't work.

Re: Porting experiences

Posted: Sat Jan 30, 2010 10:24 am
by Potts
My port took 7 weeks. This was done over Christmas, porting from AT&T. My port took one day longer than what Ooma said, but it went very well. I never received an e-mail from Ooma stating the port was completed ( No big deal for me)

On the day of the port my land line was disconnected by AT&T. The porting took 5-7 hours to complete and everything is working GREAT. The 7 week wait is a small price to pay after paying AT&T for years.

My final billing from AT&T came a few weeks back. They owe me $0.72 and yes I will cash it, when ever they send it. I really love using the "Personal Blacklist" for unwanted calls.

Re: Porting experiences

Posted: Sat Jan 30, 2010 3:02 pm
by amoney
3 weeks, with email confirmation followups, even a voice message from customer service. It went text book.

Note sometimes there are issues out of Ooma;s control so just hange tight, if you get the confirmation emails your half way there. On the day of the PORT there will be down time. It took 3 hours from my landline going to dead to the switch over to my Ooma box, all automatically.

Re: Porting experiences

Posted: Sat Jan 30, 2010 3:06 pm
by inrame
3 weeks. i was on AT&T.

Re: Porting experiences

Posted: Sat Jan 30, 2010 5:17 pm
by byersthja
Here are some recent threads regarding porting and port experiences.




Re: Porting experiences

Posted: Mon Feb 01, 2010 7:47 pm
by slkayser
about 3 weeks, perfect

Re: Porting experiences

Posted: Mon Feb 01, 2010 8:14 pm
by kelkin
Mine took about 3 weeks, there was an oops during the process but it appeared to be Cablevision's fault. The day after I put the port request in, Cablevision disconnected my Optimum Voice telling me that the port was complete even though Ooma's scheduled date wasn't for another 3 weeks. After a few calls between Ooma and Cablevision, I had them re-connect my service and the port completed without issue on 1/29.

Re: Porting experiences

Posted: Mon Feb 01, 2010 11:10 pm
by kristinshaw
Two weeks, ported from Verizon, Verizon service was canceled when the port occurred. (Verizon told me this and was confirmed by my phone bill for $0.00 from Verizon today.)